I purchased an online item from Zara four months ago, but it was too small, so I returned it. Later, I bought the same item one size larger. Recently, I noticed that I have been paying the installment of the item I returned for four months. I have been trying to contact the company multiple times, but they only create a record and do not provide any solution. The problem is that the return is not reflected in their system, which could be due to either the lost return package by the shipping company or the item being resold before processing the return. I used to consider Zara as a quality and mission-driven company, but now I cannot even find a reliable contact person. This is a huge disappointment. I demand a prompt and proper solution to this issue.
There are 2 items on the invoice for the 4 items I bought online from Zara. I returned all of them to the store, but my refund was never processed. I ...
Hello, on October 10, 2025, I purchased a product from Zara’s online store, but my order was canceled four times. When I tried again on October 11, it was canceled once more. I paid for the product in three installments, and the first installment has already been withdrawn from my bank account. I’v...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
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