I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara stating, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However, despite more than 14 days having passed, the refund of approximately $138 has still not been credited to my card.
When I contacted Zara about this issue, I was told that I needed to check with my bank. After speaking with my bank, I was informed that there is no refund instruction or pending transaction on their side and that the refund must be initiated by Zara. For weeks now, I have been contacting Zara almost daily—through WhatsApp, Instagram, ZaraCare, and the Chatbox on their website—explaining the situation repeatedly. Each time, I am told that action has been taken on my case, yet there has been no concrete progress. Not only has the refund still not been credited to my card, but I also receive no updates unless I reach out myself.
The products are no longer in my possession, as they were returned to Zara, and I have already received written confirmation by email that both the return and the refund were approved. For all these reasons, I am demanding that the approved refund amount of approximately $138 be credited to my credit card immediately, without any further delay.
On January 1, 2026, I purchased a total of 15 items through the Zara online store. A payment of $414 was charged to my credit card, an invoice was issued, and my order status progressed all the way to “items shipped.” However, despite 13 days passing, none of the items have been delivered to me. Ev...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
On November 27, I placed an order on Zara’s online store for a total of $169. During this transaction, the same amount was charged from my QNB credit card twice, and a total of $337 was withdrawn from my account. My order number is 5447*****34. As soon as I noticed the error, I filed a dispute with...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
On June 5th, I received my order number 5328*****19 from Zara. Subsequently, I returned two items within five days. The courier company successfully delivered the items to Zara, and my return was approved on June 14th, but the refund has not been processed yet. When I inquired with live support, the...
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