I ordered a bag from the Zara store, but it quickly lost its shape and started peeling. I want to return it and get my money back, how can I do that?

You can return the bag to any Zara store within 30 days from the date of purchase. You will need the following documents:
• Receipt
• Product label
• Bag
When you return the bag, a store employee will inspect it to determine if it is defective. If the bag is found to be defective, you will receive a full refund. If the bag is not defective, you can exchange it for another bag or receive a partial refund.
To receive a partial refund, you will need to state the reason for the return. If you believe the bag does not meet the claimed quality, you will need to provide evidence. This could be a photo of the defect or a recording of a conversation with a store employee