I ordered a bag from the Zara store, but it quickly lost its shape and started peeling. I want to return it and get my money back, how can I do that?

Hello. A few years ago, I bought a pair of Zara sneakers that I didn’t wear right away—they stayed in my closet, practically untouched. I finally wore them last season without any issues and really liked them. However, when I put them on again this season, I was shocked to find a massive split in th...

I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...

On April 3, 2025, between 17:00–19:00, I bought a soft, zippered, tan-colored jacket in size S from the Zara store in Beyoğlu, Istanbul. I paid in cash, but I can’t find my receipt. I contacted Zara, but they refuse to provide a copy, claiming my payment method doesn’t match their records. I keep te...

I purchased a Zara bag on December 16, 2023, and have barely used it since I bought it for my trousseau. In total, I’ve only used it 4-5 times, yet it has already deformed in certain areas, as shown in the photos. The rest of the bag hasn’t even gotten dirty, but the deformed sections look worn out ...

I purchased an item from Zara’s online store, and it was delivered to me on September 9. I want to return the product, but despite being a registered user, the “Return” button isn’t appearing on my account. I’ve contacted customer service three times, and they promised to send me a return label, but...

On June 20, 2024, I ordered a Zara perfume as a Father's Day gift. Unfortunately, it arrived broken, and while Zara refunded the cost, I decided to reorder the same product on June 24, 2024. To my dismay, this second order also arrived damaged. This gift for my father has now been ruined twice. Imm...

+2

I bought a leather toiletry bag, and now it's coming apart with lots of lines on it. It's losing its shape and looks really worn out. It came in a Zara box, but when I try to contact anyone to explain the problem, there's nobody available. It's frustrating to only interact with a digital robot and n...

+3

I bought a bag from Zara's website, and the strap began to unravel. I went to the Zara store located at Bakırköy Capacity. They informed, 'We will arrange for it to be repaired and it should be ready in a week.' Upon my return after a week, they informed me that it might require additional time. It ...

I shopped from Zara on the app whne there is Black November sale on the evening of November 23. A debit was made from my card and it was reflected in the transactions during the period. They sent an e-mail that says Your order has been received. The next email said to complete the payment method. Af...

I got this leather jacket from Zara, but it's been barely a month and the lower and sleeve parts have totally peeled off. I could hardly wear it around five times after spending a lot of money, and seeing it like this really makes me sad. When I bought it, I thought it would last a long time, like a...

Hello, I bought the product from Vadi Istanbul branch last winter. I have used it about 4 times. I have not used it since the summer season has started. I like the product very much and I have used all leather jackets from Zara. I have not had any problems with them so far. But the current Leather j...

+4

My Zara coat is awful. Pilling makes it unwearable. Zara is a trusted brand, so I knew this coat would be good for its high price. This product and customer service issue is quite disappointing. I loved the coat when I got it. It pilled after a few wears. I was furious that my expensive coat was alr...