Zara Customer Service Offers Only Refund After Size Mix-Up
On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected size L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Zara sent the wrong size.
When I contacted customer service, even though the mistake was clearly on their side, I was only offered a refund option. Because of their error, the size L that I originally wanted is now out of stock.
Despite not making any mistake myself, I am the one being inconvenienced. I expect Zara to first try to provide the dress in the correct size (L) that I originally ordered. If this is not possible, I expect them to offer a solution to compensate for the inconvenience they caused, such as a discount coupon or similar goodwill gesture.
