My Zara online order with the number 54110411009, placed on 13 January in Istanbul, Turkey, was supposed to be delivered with next-day shipping. I paid an extra fee specifically for one-day delivery, but today is 16 January and I still have not received my package. Despite paying for this express service, the delivery has been delayed and I have not been provided with any clear information from either Zara or the cargo company. I contacted Zara customer service and explained that I did not receive my order within the promised one day, and that I therefore requested a refund for the extra shipping amount I paid. However, the customer representative told me that they do not have such a system and that they would not refund the extra shipping fee. I find it unacceptable and unfair that a paid service is not provided and, on top of that, the extra charge is refused to be refunded. I also tried to reach the cargo company multiple times by phone, calling them seven times, but they did not answer my calls, which made the situation even more frustrating. I expect my package to be delivered to me today without any further delay. In addition, I clearly request a refund of the extra shipping fee I paid for the one-day delivery service that was not fulfilled.
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
On October 3, 2025, I placed an order through Zara and paid an additional fee for the “same-day delivery” option. My order number is 54347520900, and it was supposed to be delivered to my address in Istanbul/Sultangazi. However, despite several days having passed, my order has not been delivered, an...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
My Zara.com order, which was supposed to be delivered on September 29, has still not arrived. The tracking information says the delivery will be on October 1, but today is September 30 and I still haven’t received my package. I specifically paid an extra 99 TL for the express delivery option so tha...
For my Zara online order #5393*39, I purchased two women’s clothing items and one pair of women’s boots using the same-day delivery option. However, 10 days have passed, and my order has still not been delivered, even though the system falsely shows it as “delivered.” I paid for the order with my cr...
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