On March 19, I made a purchase from Zara totaling approximately $198. My order number is 5420*****67. Since March 22, my... order has been marked as “out for delivery” in the system, but even after a full week, it still has not been delivered. I have been unable to reach the courier for days—the phone
On March 3, I ordered a black bomber jacket from Zara’s official website. During checkout, I was offered an “early deliv...ery” option, and I paid an extra approximately $2 to have the item delivered by March 18; otherwise, I could have chosen free in-store pickup. However, as of today, March 27, I sti
I requested a return for a faux fur animal-print item I purchased from Zara, and I was explicitly informed that my retur...n had been approved and that a refund of approximately $70 would be issued to me. Despite this, my money has not been refunded for a long time, and I am being inconvenienced. I wa
On March 22, 2026, I placed an order through Zara’s official website. Today, March 26, 2026, when I logged into my accou...nt, I saw that my order had been canceled on March 26 without any notification. I did not receive any email, SMS, or phone call informing me of this cancellation. When I noticed t
On February 12, I purchased a t-shirt from Zara’s online store with order number 5458*****34, paying approximately $28. ...When I received the product, I tried it on and it fit perfectly—there were no issues with the size or cut. The label and care instructions clearly stated that the item could be was
On January 2, 2026, I purchased a pair of “chunky sole sneakers” through the Zara mobile app and paid approximately $37.... I used the shoes actively for no more than 25 days; however, within this short period, cracks developed in the soles of both shoes. I do not consider it acceptable for both soles
I purchased perfume and underwear from Zara’s online store. I returned the items, but even after 16 days, no refund has ...been issued to my credit card. I see no progress regarding the refund of my $63 payment. Although I contacted Zara customer service about this issue, I have not received any respo
About a month ago, I purchased a pair of pants from the Zara Sur Yapı store. Even though I only wore the item once, it d...eveloped significant pilling. This is absolutely unacceptable for a product that was just purchased. I have not yet contacted the store or customer service regarding this issue. D
I first ordered a size L pair of pants from Zara’s website, but the item was too large. Since the holiday period started..., I couldn’t complete the return right away. In the meantime, I decided to order the same pants in size M, hoping they would fit. However, in my new order delivered to my address
About 15 days ago, I placed an order on Zara’s online store with order number 5417*****29, purchasing two blouses and on...e Palazzo soft pant. I returned all three items together; however, in the system, only the refunds for the two blouses appear to be completed, and the refund for the pants has not
On February 16, I purchased a pair of suede, thin-heeled boots (size 39, taupe gray, ref. no: 2004/610) from Zara’s onli...ne store. Today, I wore the product for the first time, and within just 10 minutes—while I was sitting—the heel broke. A product breaking in this way on first use is both a seriou
I am a regular customer who frequently shops through Zara’s online store. I recently purchased a product with reference ...number 0858/018, delivered to me in Sakarya, Türkiye. I wore this product for the first time today, and after approximately one hour of use, a clearly visible mark appeared on the
Today, a Zara parcel was delivered to my home address in London, UK, even though it is not my order. The parcel has been... sent to my correct address, but the name on the label is “Carli G***” which is not me and has no connection to my household. I have not placed any recent Zara order, so this deliv
I am submitting this complaint regarding my unresolved refund for my Zara Türkiye online order numbered 54572346072 and ...return number 24EW5YUN1O8W. The product, a “Double-Fabric Striped Oversize Blazer” with reference number 1255/853, was returned by me and officially delivered to your facility on 2
For many years, I have been a regular customer of Zara. I am writing due to several negative experiences I have recently... had at the Adana store. This week I went to the store wearing a pair of trousers I had previously purchased from Zara. As I was leaving, the alarm went off at the exit. The staff
Today, about one hour ago, I had an extremely uncomfortable experience in the fitting room area of the Zara Metromall st...ore. I was shopping with my mother and trying on clothes while asking for her opinion. However, the fitting room staff tried to force my mother to leave the fitting room area. Even
On January 29, I placed an order from Zara to be delivered to my address in Konak, İzmir. I even paid an extra shipping ...fee so that the product would be delivered to me by January 31. Although the system shows that my order has been shipped, as of February 5 there is still no progress regarding the
I am writing regarding recurring quality problems I have experienced with Zara products, specifically a coat and several... cardigans purchased from the Zara store in Hilltown, Türkiye in autumn 2025 and winter 2026. The common issue in all these products is the poor stitching of the buttons. On the co
I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara sta...ting, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However,
I placed an online order from Zara on 15 January with order number 54555996780, to be delivered to my address in Beykoz,... Istanbul, Turkey. The total amount of the order was ₺2,490 plus shipping cost. The courier company assigned to my shipment is Cargo X, a carrier I had never used before. According
I purchased a pair of pants and a T-shirt from Zara, and my items were scheduled to be delivered on January 14, 2026. Ho...wever, despite the time that has passed, the shipment has still not been delivered to me by the courier company. I am unable to get reliable information from either the shipping c
On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected si...ze L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Z
On January 3, 2026, I placed an order through the Zara app totaling $152. Although I was informed that my order would be... shipped via Cargox and that the estimated delivery date would be January 13–14, no products have been delivered to me. In the app, the shipment status shows “picked up by courier,
I sent a product to Zara for a return, but I experienced a serious issue during the process. Instead of the item I inten...ded to return, a different pair of jeans that also belongs to Zara and was in my possession was mistakenly sent to the company. I clearly stated that inside the Zara return package
