I purchased a pair of pants with product code 5575/229/800 through the Zara mobile app in Izmir on February 11, 2026. I ...wore the pants only once and then washed them at 30°C according to normal care instructions. After just the first wash, straight white streaks appeared on both legs of the pants, l
I live in Muratlı, Tekirdağ, and I have been experiencing ongoing difficulties with Zara’s return process because there ...is no DHL branch or drop-off location in my district. For Zara online purchases, return shipments are automatically assigned to DHL, and this creates a significant problem for cust
On May 1, 2026, I purchased the “Thick Knit Top” through the Zara app. My order number is 5467*****26, and I paid approx...imately $17 by credit card. The estimated delivery date was listed as May 7, yet today is June 2, and more than a month has passed without my order being delivered. One of the mos
On May 19, 2026, I placed an order with Zara for 13 items and selected store pickup from the Ankara Ankamall location. A...t the time of purchase, I chose May 23 as the pickup date and expected the order to be available at the store by then. However, I was later informed that the delivery date had bee
I placed an online order from Zara Turkey on May 27th and ordered a perfume. However, when my order arrived, I discovere...d that the product sent to me was completely different from the one I had selected on the website. Because I had seen on the website that products with opened protective film canno
I purchased a product from Zara, and the system originally showed that the delivery would arrive on Wednesday. However, ...nobody came to deliver the package, and for the past three days the tracking system has continued showing the shipment as “out for delivery.” I have repeatedly tried calling the c
On 05/07/2026 at 2:11 PM, I purchased a shirt for approximately $35 from the Zara 5M Migros store in Antalya. After retu...rning home and trying on the product, I realized that the size was too small for me. Therefore, the next day, on 05/08/2026 at around 1:55 PM, I went back to the same store and req
On 15.04.2026 at 10:24 and 10:38, I learned that two online purchases had been made via Zara with my VakıfBank Worldcard..., without my knowledge or consent. My card’s last 4 digits are 8024, and there are unauthorized transactions totaling approximately ₺14,258 consisting of one transaction of ₺10,509
For about a week now, I have been unable to complete any purchases on Zara’s online store. Even though I have tried usin...g different cards and selecting different products, every order is automatically canceled immediately after the payment is approved. I receive a notification from my bank stating t
On April 12, 2026, I went to the Zara store at İstMarina Mall to return or exchange items I had purchased online, which ...were completely unused and still had their tags attached. However, the store staff refused to accept the items, stating that the 30-day return period had expired. When I asked whe
In December 2025, I purchased a pair of high-waisted jeans from Zara’s online store. After using the product for a short... time, I noticed significant fabric wear around the leg openings. Additionally, although the item was marketed as high-waisted, it does not fit as such when worn, and this issue be
On March 30, 2026, a package containing my Zara dresses was delivered to my address by Kargoex at 11:00 p.m. When I rece...ived the package, I noticed that all the bags were wet and the dresses had a strong musty smell. Since the package was delivered in this condition, my items were damaged. After ex
On March 19, I made a purchase from Zara totaling approximately $198. My order number is 5420*****67. Since March 22, my... order has been marked as “out for delivery” in the system, but even after a full week, it still has not been delivered. I have been unable to reach the courier for days—the phone
On March 3, I ordered a black bomber jacket from Zara’s official website. During checkout, I was offered an “early deliv...ery” option, and I paid an extra approximately $2 to have the item delivered by March 18; otherwise, I could have chosen free in-store pickup. However, as of today, March 27, I sti
I requested a return for a faux fur animal-print item I purchased from Zara, and I was explicitly informed that my retur...n had been approved and that a refund of approximately $70 would be issued to me. Despite this, my money has not been refunded for a long time, and I am being inconvenienced. I wa
On March 22, 2026, I placed an order through Zara’s official website. Today, March 26, 2026, when I logged into my accou...nt, I saw that my order had been canceled on March 26 without any notification. I did not receive any email, SMS, or phone call informing me of this cancellation. When I noticed t
On February 12, I purchased a t-shirt from Zara’s online store with order number 5458*****34, paying approximately $28. ...When I received the product, I tried it on and it fit perfectly—there were no issues with the size or cut. The label and care instructions clearly stated that the item could be was
On January 2, 2026, I purchased a pair of “chunky sole sneakers” through the Zara mobile app and paid approximately $37.... I used the shoes actively for no more than 25 days; however, within this short period, cracks developed in the soles of both shoes. I do not consider it acceptable for both soles
I purchased perfume and underwear from Zara’s online store. I returned the items, but even after 16 days, no refund has ...been issued to my credit card. I see no progress regarding the refund of my $63 payment. Although I contacted Zara customer service about this issue, I have not received any respo
About a month ago, I purchased a pair of pants from the Zara Sur Yapı store. Even though I only wore the item once, it d...eveloped significant pilling. This is absolutely unacceptable for a product that was just purchased. I have not yet contacted the store or customer service regarding this issue. D
I first ordered a size L pair of pants from Zara’s website, but the item was too large. Since the holiday period started..., I couldn’t complete the return right away. In the meantime, I decided to order the same pants in size M, hoping they would fit. However, in my new order delivered to my address
About 15 days ago, I placed an order on Zara’s online store with order number 5417*****29, purchasing two blouses and on...e Palazzo soft pant. I returned all three items together; however, in the system, only the refunds for the two blouses appear to be completed, and the refund for the pants has not
On February 16, I purchased a pair of suede, thin-heeled boots (size 39, taupe gray, ref. no: 2004/610) from Zara’s onli...ne store. Today, I wore the product for the first time, and within just 10 minutes—while I was sitting—the heel broke. A product breaking in this way on first use is both a seriou
I am a regular customer who frequently shops through Zara’s online store. I recently purchased a product with reference ...number 0858/018, delivered to me in Sakarya, Türkiye. I wore this product for the first time today, and after approximately one hour of use, a clearly visible mark appeared on the
