The specific return policy upheld by the Zara store where you intend to return the item determines whether you can initiate the return or exchange of a product purchased from Zara in another country. Zara stores in the United States, for example, have a 30-day return policy for all items, regardless of where they were purchased. This means you can return a product purchased from a Zara store in France to a Zara outlet in the United States within 30 days of the purchase date. This may entitle you to a full refund or the option of an exchange. You should contact customer service and ask for the relevant return option. It is important to note, however, that Zara stores in different countries may have different return policies. For example, Zara stores in the United Kingdom have a 30-day return policy for items purchased within the UK's borders, but not for items purchased outside of the UK.
To ensure accurate information about the return policy at the specific Zara store where you intend to process the return, contact the store directly. Typically, you can find contact information for a Zara store on the official Zara website.
Here are links to Zara's official websites for each country:
Zara USA: https://www.zara.com/us/
Zara UK: https://www.zara.com/uk/ Zara France: https://www.zara.com/fr/
Spain: https://www.zara.com/es/ Germany: https://www.zara.com/de/
2591 Display
1 Complaints 2591
Xolvie Resolution Specialist September 25, 2023 9:41 am
Vote