Regarding my online order number 5453*98, which I placed through Zara’s mobile application on January 4, 2025, the system shows — and I was informed — that the order was “delivered” on January 15, 2025. However, no package was delivered to me, and I did not receive anything. Although my delivery address is in Kadıköy, Istanbul, no delivery was made to this address.
When I check the shipment using the tracking number 47114753924600100031, the status states “Delivered to the recipient.” However, I personally did not receive any package. I also spoke with the building security, and they clearly stated that no package related to this shipment was delivered to them either.
Even though I reported this situation through Zara’s live support, I was not provided with any concrete solution. No information has been shared with me regarding who received the package, on what date and time it was delivered, or whether there is any signature or delivery confirmation. Since I paid for this order by credit card, I am experiencing a serious grievance due to a “delivered” status being recorded for an order that was never actually delivered to me.
I request that all details regarding who received the package, the exact delivery date and time, and any signature or proof of delivery be provided to me in writing. Otherwise, I request either a full refund for my undelivered order or that the products be reshipped. I ask that this issue be resolved urgently.
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
On 17 December, I placed an order on Zara with the order number 54510016330, to be delivered to the address in Manisa/Şehzadeler. The payment of ₺1,790 was made by debit card. Although the order has been shown as “shipped” in the Zara system for a long time, the product has not been delivered to me....
The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the pa...
I purchased a dress from Zara with order number 5393*43, to be delivered to my address in Bayrampaşa, Istanbul. I paid a total of $78, which included an extra $5 for same-day delivery. The order confirmation stated that my package would be delivered by 11:00 PM at the latest. However, around midnigh...
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