Zara Charged $414 but Never Delivered My 15-Item Online Order

On January 1, 2026, I purchased a total of 15 items through the Zara online store. A payment of $414 was charged to my credit card, an invoice was issued, and my order status progressed all the way to “items shipped.” However, despite 13 days passing, none of the items have been delivered to me.

Even though not a single item in my order was actually shipped, the system continued to show the process as if everything were progressing normally. No notification or explanation was provided to me until I personally contacted Zara to ask why my order had not arrived.

Over the past two days, I contacted Zara’s WhatsApp support line approximately three times. I was told that the items were out of stock and that I could receive a refund if I wanted. When I responded by asking whether they really expected me to wait 13 days and only find out after contacting them myself—and that I wanted the products I ordered—I was simply brushed off with a generic “we’re sorry.”

For my order number 54109118891, my request is that all 15 items be delivered to me in full, whether sourced from any store or warehouse within Turkey or, if necessary, from an international warehouse. Under Consumer Protection Law No. 6502, I request that appropriate sanctions be applied for unfair commercial practices, misleading transactions, and arbitrary cancellations based on “out of stock” claims.

I also request that Zara take urgent internal action to prevent customers from being misled in this way, implement proper controls and regulations, and stop creating false expectations that result in customer inconvenience and harm.