I am writing regarding recurring quality problems I have experienced with Zara products, specifically a coat and several cardigans purchased from the Zara store in Hilltown, Türkiye in autumn 2025 and winter 2026. The common issue in all these products is the poor stitching of the buttons. On the coat I bought from Hilltown, the buttons started to dangle shortly after purchase, and I found myself having to resew them just to be able to use the coat safely. The same situation occurred with the cardigans I bought previously: in the very first wash, two to three buttons came off, and one button fell and was lost completely. This repeated problem in different Zara products makes me question the overall button sewing quality. I request that Zara take this recurring issue seriously, improve the stitching quality of buttons in similar products, and provide a solution for my existing coat and cardigans, such as repair, replacement, or another appropriate support. I expect this complaint to be examined and a clear response to be provided.
I purchased two fabric bottoms with zipper details for my baby at the end of the 2022 summer season from the Zara store at Istinye Park Shopping Mall in Turkey. Unfortunately, the zipper and pocket details of the bottoms began to fall apart after just 3-4 washes. This was incredibly disappointing, c...
On November 20, 2024, I purchased a coat from the Zara Hilltown store. Within just one month, the coat began to pill significantly, despite my careful use. I had chosen the coat with great enthusiasm and never expected to need a replacement, so I discarded the receipt. However, when I approached Za...
I purchased a long coat from the women’s section at a Zara store on November 14, 2025. Not even a week after buying it, the coat began pilling heavily all over. Even though I purchased it while traveling and trusted the quality of the product, experiencing this level of deterioration in such a short...
I purchased a pair of pants from Zara’s online store on January 21, 2025, and received the delivery on January 23. Upon opening the package, I discovered that the pants were completely defective, with loose threads and visible fabric pulls. This isn’t the first time I’ve encountered such an issue w...
On September 24, 2022, I bought a jacket at Zara. On May 7, 2022, I bought a T-shirt, and on November 17, 2022, I bought a coat. All of these were bought in the year 2022. All three of the items had problems with fading, which was a shame. I think the fact that I found these problems in almost all o...
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