On December 26, 2025, I placed an order through the Zara mobile app for approximately $742 (23,000 Turkish lira converted to USD and rounded). After the payment was charged to my credit card, the order was canceled without any reasonable explanation.
After that, in order to purchase the same items again, I placed a second order on December 31, 2025. The payment for this order was also charged to my credit card, but it was once again canceled after some time. The order numbers for my canceled purchases are 540937 and 545368. Both payments were charged to my Akbank Troy credit card.
Initially, I was told that a refund would be issued within one week, but even after this period passed, no refund was credited to my account. Later, a different explanation was given, claiming that there was a “transaction error on the card” and that the information did not match.
As of now, 16 days have passed, my credit card payment due date has arrived, and I have been charged for these amounts. When I contact customer service, they do nothing beyond telling me to “wait”, without offering any concrete solution. I receive no clear or satisfactory explanation, and I cannot get reliable information about the process.
This involves a serious amount of money that was charged, associated orders that were canceled, and refunds that have not been processed for a long time, causing me both financial and emotional distress. I request that the full amount of $742 for each of these two orders be refunded to my Akbank Troy credit card without delay, based on the cancellation dates, and that I be given a clear explanation as to why I was not properly informed during this process.
I ask that this issue be resolved urgently and that the refund process be expedited.
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
Comments