I used to have no issues before, but all of a sudden I can no longer access my Zara account, what might be the problem?

On September 29, 2025, my Zara app account was hacked, and unauthorized purchases totaling 17,000 TL were made with my card. After the incident, I contacted Zara customer service, but I was repeatedly redirected to different representatives on WhatsApp and received no real assistance. I had to cont...

For about a year, I have been trying to place orders on Zara’s online store. Despite attempting multiple times with different bank cards and accounts, my orders are instantly canceled every time without any explanation. The payment is charged during checkout but immediately refunded after the cancel...

On Friday morning, May 16, 2025, I saw a Zara advertisement online. It was promoting a "mystery box gift" campaign. A user named F**** A***** was advertising Zara and directed me to a link. The website that opened looked like Zara’s official site. Trusting this, I proceeded to make a payment using m...

I’ve been facing ongoing issues with Zara's online shopping platform. My account was locked, and I couldn’t log in. After trying to recover it via email, I had no success, so I created a new account. However, even with the new account, I placed four different orders at various times, and all were ca...

I’ve been using the Zara app for a long time, but my information is outdated. I can’t log into my current email address through Gmail, and now I have returns pending. Unfortunately, all the return information is being sent to an old email address that I no longer use, don’t remember the password for...

My Zara account was blocked. I suddenly logged out of my account and when I tried to log back in, I couldn't log in and I got the message “Your account has been blocked”. I don't know why it was blocked, I don't know what happened. I have so many orders, I can neither return them nor access the invo...

I've been attempting to make a purchase on the Zara web app since 8:00 PM, but every time, even though there is enough money on my card, the payment does not go through or there is an error, and I am unable to purchase the merchandise. I've had the same problem with other goods while trying. I tried...

Someone managed to break into my Zara account, use my credit card information to buy an e-Gift Card, and have it delivered to their inbox. Even as this was occurring, no email or other message of confirmation was sent to my inbox. I contacted customer support as soon as I realized what was happening...