For many years, I have been a regular customer of Zara. I am writing due to several negative experiences I have recently had at the Adana store. This week I went to the store wearing a pair of trousers I had previously purchased from Zara. As I was leaving, the alarm went off at the exit. The staff checked the product, stated that there was no problem, and allowed me to leave. The next day, in order not to experience a similar problem again, I took the same product back to the store, but since I could not present the receipt, I was told that the product had not been paid for, and I was asked to pay for it again. Experiencing this situation in front of other customers was extremely upsetting and disturbing, and no apology or solution-oriented approach was shown to me. Previously, in the same store, due to a mistake at the cash desk, a tagged product that I had not purchased was put into my bag, and I had a similar alarm problem at the store exit. The fact that similar incidents have occurred more than once in the same store has seriously damaged my trust in this branch. I do not think customers should be victimized in this way due to store-related mistakes, and I find it unacceptable that I am treated as if I have not paid for a product I purchased. I kindly request that this issue be investigated, that the necessary checks be made regarding the processes and staff in the Adana store, and that I be informed about the outcome and the steps to prevent this from happening again.
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