A Yves Rocher promotional gift was not given when I bought it in the store. How can I prove my right to a gift and where do I complain?

Yves Rocher often runs promotions with gifts for purchases of a certain amount or more. If the gift has not been given:

Check the terms and conditions of the promotion on the website or in the booklet (e.g. required amount, mandatory registration, specific list of products).

Save the receipt and, if available, screenshots of the promotion terms and conditions or the received offer letter.

Contact the store or the Yves Rocher Hotline with the receipt number and a request to issue a gift.

The gifts mentioned in the promotions are part of the public offer and you have the right to insist on receiving them.

❗ If you are denied a gift despite fulfilling the terms and conditions, file a complaint with Xolvie with evidence. This will help to restore justice and increase control over the fulfillment of advertising promises.