After placing an online order with Yves Rocher, the parcel does not arrive for a long time. What should I do in case of delayed delivery?

On April 30, 2025, I placed an online order from Yves Rocher, but shortly after completing my purchase, I realized I had selected the wrong product. Since the order was still showing as “being prepared”, I tried to cancel it immediately through the website. Shockingly, the system wouldn’t allow me t...

I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...

On January 11, 2025, I placed an order worth 8,173₺ from Yves Rocher through Trendyol. When the delivery arrived, the package contained entirely different items that had nothing to do with my order. Naturally, I returned the incorrect items, expecting a resolution. However, the company shockingly re...

On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...

I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire ord...

On Wednesday, December 11, I used Yves Rocher’s mobile app to purchase a navy blue makeup bag during the ₺1 shipping promotion. The payment was successfully deducted from my card, but the order never appeared in the "My Orders" section of the app. Each time I try to access my orders, I receive a tim...

I am disappointed with my recent Yves Rocher order (#p3931816), which arrived with a broken sharpener cap. The packaging was poorly wrapped, and it was shipped through Aras Kargo, a company known for subpar service. Despite repeated attempts to reach customer service, no one responds – calls don’t g...

I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. Wh...

I took advantage of Yves Rocher’s birthday promotion, where I was promised a free full-size product after spending ₺2000. To reach this amount, I added a few extra items to my order, expecting the gift as advertised. However, the gift never arrived, and I received an SMS stating that it was delivere...

I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...

On October 7, 2024, I ordered an anti-breakage spray and shampoo from Yves Rocher through Trendyol. When my package arrived, the box was torn and damaged. While the shampoo was included, the anti-breakage spray was missing from the box. I contacted the seller on Trendyol, waited two days for a respo...

I placed an order on the Yves Rocher website on July 17, 2024, based on the promise that orders would be shipped within 24 hours. However, when I checked my order status on July 18, I encountered an error message. I thought it might be a temporary issue, but when I tried again on July 19, I received...

Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...

I made a purchase on May 8, 2024, using the website. The order number is #P3645505. Regrettably, the items sustained damage during transit, and the shipping company duly recorded the incident and returned the package without completing the delivery to me. I've been trying for 5 business days to have...

Again Bilecik Aras Cargo branch problem. I haven't counted the number of complaints I made, or the subject of all, Yves Roche should also be informed about this situation. It seems like everything is so cheap and things are so easy, and we are also dealing with the shipping problems of big companies...

The order I placed on 08.08.2023 through the Yves Rocher mobile application still has not been delivered. I contacted in-app support to address my concern, but I have not received a response from them either. I kindly request your prompt attention to this matter. The message I received after placing...

Despite the fact that I am a frequent Yves Rocher customer, it has been twenty days since I placed an order, and the shipment has yet to arrive. After contacting the shipping company, they informed me that it had instead been delivered to another customer. My shipment has gone missing and cannot be ...

I decided to purchase the Yves Rocher Bright Botanical Brightening and Tone-Evening SPF 30 emulsion. Not only did my order take longer than expected to arrive, but it also caused the surface of my face to become uneven and textured after I used it. My skin appeared to be shedding in sheets, leaving ...

I still haven't gotten my 749.85 TL refund for the product I sent back because of their mistake, the product was from Kartal Mall, around March 24, 2023. It sucks to go through such carelessness from a well-known company that says they care about their customers. Simply, I got the wrong thing and d...