The Yves Rocher store refused to return the cosmetics despite the unopened packaging. What should I do in such a situation?

Returns are possible if the goods are unopened, unused and bought online - the rule of 7 days for return without explanation applies to distance purchases.

In the case of a purchase error, you can try to negotiate with the store for an exchange - but this is the seller's goodwill, not an obligation.

What to do:

Check the format in which you made the purchase (online - more rights).

Keep the receipt and packaging.

Contact the store or Yves Rocher Head Office in writing to request a refund or exchange.

❗ If the store refuses without explanation or ignores your appeal - leave a complaint on Xolvie. This will help to document the situation and possibly get support from the head office.