The Yves Rocher store refused to return the cosmetics despite the unopened packaging. What should I do in such a situation?

On 30.12.2025 at around 16:00, I purchased the Sur La Lande perfume from the Yves Rocher Samsun Çiftlik store, paying approximately ₺1,500 with a discount (the normal price being around ₺3,000). I have used the product three times so far and I am extremely dissatisfied with it, because the perfume h...

On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...

On June 22, 2025, I purchased the Yves Rocher Curl Defining Shampoo from one of their stores. After just one use, I immediately noticed how dry and stiff my hair became while brushing. My hair, which is naturally curly, looked completely straight, dull, and brittle once it dried. Even worse, I expe...

I recently bought a face wash and pore-tightening toner for combination skin from a Yves Rocher store. Shockingly, both products caused intense burning and redness on my face right after use. I never expected this from a brand like Yves Rocher, which claims to be gentle and plant-based. I contacted...

I purchased a cosmetic product from the Yves Rocher brand called "Elixir Botanique SPF 50 Sunscreen Cream" from one of their stores. Despite using it as instructed, I developed serious allergic reactions such as redness, itching, and swelling on my skin in a very short time. The store representative...

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I purchased the Yves Rocher Elixir Botanique SPF 50+ face sunscreen, trusting its reputation and the brand’s promise of skincare protection. Unfortunately, after applying the cream, I noticed brown spots developing on the bridge of my nose—something I had never experienced before, even when exposed ...

On May 19, 2025, I purchased Yves Rocher’s Revitalizing Antioxidant Prebiotic Face Wash for normal to dry skin from one of your stores, along with a few other products. Since I have sensitive skin, I asked for a tester first. The store associate told me there was no tester available, but assured me ...

I bought a 3-pack of Yves Rocher 48-hour deodorant thinking it was natural—just like their 24-hour version I had been using for a long time with no issues. But when I checked the label after a severe allergic reaction, I was shocked to find out it contains aluminum, something I thought Yves Rocher p...

On April 30, 2025, I placed an online order from Yves Rocher, but shortly after completing my purchase, I realized I had selected the wrong product. Since the order was still showing as “being prepared”, I tried to cancel it immediately through the website. Shockingly, the system wouldn’t allow me t...

Yves Rocher’s shampoo for dry hair caused severe itching, dryness, and dandruff on my scalp. It’s been a month since I stopped using it, but my scalp still hasn’t recovered—the itching and dandruff continue. I even tried switching to a gentle, medicated shampoo, but the irritation is still there. Th...

Today, around 2:20 PM, I visited an Yves Rocher store to buy a day and night cream. The salesperson helped me and claimed I had earned several free gifts. I purchased the products, intending to review everything at home since the store was very crowded. Normally, I don’t check my receipt, but this t...

I regret having to write this complaint under such unfortunate circumstances, but Yves Rocher Türkiye has left me no choice. I purchased two shampoos—one for dandruff and one for hair loss—from Yves Rocher Maltepe Park. Instead of solving the problem, they caused severe dandruff, irritation, and eve...

On January 11, 2025, I placed an order worth 8,173₺ from Yves Rocher through Trendyol. When the delivery arrived, the package contained entirely different items that had nothing to do with my order. Naturally, I returned the incorrect items, expecting a resolution. However, the company shockingly re...

On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...

I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire ord...

I went to the Yves Rocher store to exchange a perfume gift I received, bringing the unopened gift box with me. The salesperson opened the package and refused to exchange the perfume, claiming it had been used. Since the perfume bottle and its box don’t have protective seals, there’s no way to verify...

On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi...

I recently purchased the Yves Rocher Curl-Defining Shampoo for curly and wavy hair, and I deeply regret it. After using it just twice, my scalp started itching severely, and I developed excessive dandruff. When I reached out to the store to report the issue, they told me there was nothing they could...

I am disappointed with my recent Yves Rocher order (#p3931816), which arrived with a broken sharpener cap. The packaging was poorly wrapped, and it was shipped through Aras Kargo, a company known for subpar service. Despite repeated attempts to reach customer service, no one responds – calls don’t g...

I purchased Yves Rocher’s Anti-AGE Global Eye Cream in 2023 but started using it only after finishing my other creams. Shortly after I began using it, I experienced constant redness and burning around my eyes. At first, I didn’t realize it was caused by the cream. However, after using their sunscree...

I purchased the Yves Rocher Sleep Mask and used it only once, but it left my skin severely dry and irritated by morning. My face was covered in red spots, itching, and visibly inflamed. It took two days of applying my mother’s allergy cream for my skin to start recovering. When I contacted customer...