Yves Rocher Sunscreen Caused Breakouts on My Oily Skin Despite Staff Recommendation

It is truly a rare brand that is beautiful but has customer service in the negatives. We have been in contact for about a month, and every time they say the return is successful but then reject it. Today, I went again, and they said my return was approved, but now they claimed the amount of the product had increased, and this was not communicated to me. They said they would call me. It is an incredible lack of professionalism. The first time I went, I said I had used the product for 3 days, and they didn’t believe me. Now they claim the amount has increased. We are experiencing these problems because they didn’t check the weight the first time I came. I am out of words. Your revenue wouldn’t even be scratched by one sunscreen; you are just victimizing people. The employees are incredibly arrogant and see themselves above others. You are getting paid thanks to us. Beyond that, remember you are dealing with a human being, not a child. Who were you trying to fool? With the gas I spent going there, I could have bought 10 sunscreens. If you don’t want to experience victimization, do not choose them. They call and ask me to give a rating. Knowing I would have this kind of problem after giving 5 stars, I never participated in their surveys. Stay away.