On 30.12.2025 at around 16:00, I purchased the Sur La Lande perfume from the Yves Rocher Samsun Çiftlik store, paying approximately ₺1,500 with a discount (the normal price being around ₺3,000). I have used the product three times so far and I am extremely dissatisfied with it, because the perfume has almost no permanence and even right after applying it there is practically no scent. Due to this situation, I contacted the store and requested either an exchange or a refund for the perfume. However, my request was brushed off because of a lack of a proper contact person and I could not find anyone who took real responsibility or offered a solution. I request that the Sur La Lande perfume, which clearly does not provide the expected performance, be either replaced with another product that I can use with satisfaction or that my payment be refunded, and that my complaint be taken seriously and concluded as soon as possible.
On 30.12.2025, I purchased two perfumes (one for women and one for men) from the Yves Rocher store in Samsun Çiftlik. However, the longevity of the products is almost non-existent; the scent disappears completely about 10 minutes after application.
Because of this, I filed a complaint and was told that a fragrance evaluation would be conducted, and I was directed to the nearest Yves Rocher store. However, when I went to the store, the sales representative only tried to test the longevity by smelling it and said that such an evaluation system does not actually exist and they cannot conduct an examination in this way. I do not think the employee is at fault; however, Yves Rocher's directing the customer into such a process without providing a concrete examination and solution, and instead giving the feeling that they are mocking the customer, has left me very disappointed.
I bought both perfumes on the same day, and after this experience I absolutely do not want to use either product anymore. I request a refund of the products and a full reimbursement of the amount I paid. I kindly ask that my complaint be taken into account, the necessary investigation be carried out, and my grievance be resolved.
I bought the Yves Rocher Hoggar perfume expecting long-lasting performance, especially given the high price. Unfortunately, no matter how much I spray, the scent barely lasts an hour. It disappears so quickly that it might as well be a body mist, not a perfume. I chose this product because I truste...
On October 5th, I bought Yves Rocher’s Plein Soleil EDP after trying a tester in-store with a friend. The sales associate assured me that the perfume was very long-lasting, so I purchased it based on that. However, once I got home and opened it, the scent was no better than regular cologne—it disapp...
On November 1, 2024, I purchased the Yves Rocher Evidence 100ml perfume, but I’m highly disappointed. When I got home and inspected the bottle, I noticed it was missing a protective seal, which raised concerns about its authenticity. Moreover, despite being an EDP, the scent doesn’t last at all on m...
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
I accidentally purchased the wrong perfume from Yves Rocher and realized it after using it just once. When I tried to exchange it, they refused. I don’t understand why this isn’t allowed. It was a genuine mistake, and I only sprayed it once to test the scent. Now I’m stuck with a fragrance I don’t ...
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