1win Fails to Credit Rs 300 Deposit Made via Google Pay
On February 9 at approximately 10:53 a.m., I added Rs 300 to my 1win account using Google Pay from my Jio Payments Bank account (account number ending in 640638169959). The amount was successfully deducted from my bank account, but it was not credited to my 1win wallet. After some time, the transaction status on 1win was shown as canceled. Since the money was debited from my bank account but never added to my 1win wallet, I am facing a loss of Rs 300 due to this failed transaction. I have not yet received any assistance or clarification from either side regarding this issue. I request that this failed transaction be urgently reviewed and that the Rs 300 be refunded to my Jio Payments Bank account used for this Google Pay payment.
Hello! We understand how inconvenient it can be to wait for a deposit. At the moment, the transaction is still being processed. Unfortunately, we are unable to cancel the deposit at this stage. To clarify the status and obtain the application number, please reach out to our support team via chat. The process is handled together with our payment partners, and we continue to monitor it so the deposit can be completed as soon as possible. We apologize for the delay and appreciate your understanding.
Hello! According to our specialists, your deposits have been credited to your account in full and are available to use in gaming activities. If you encounter any issues, please feel free to reach out to our support team again. We thank you for the wait and wish you luck on our platform.
