I purchased the Yves Rocher “EAU FRAICHE POUDRÉE” perfume last month from a... shopping mall in Batman. From the first use, I realized that the scent is
I purchased the Yves Rocher Anti Age Global eye contour roll-on product through the brand’s own online application (orde...r no: 5095756). I did not have any problem around my eye area before using this product. However, shortly after I started using it, the product first caused a small lump (similar t
I have been purchasing many different products such as creams and serums from Yves Rocher’s Ümraniye and Meydan AVM bran...ches. In total, I have spent close to ₺10,000 on these products, mostly around August and October, and all purchases are registered in their system under my phone number. After usi
I placed an order via the Yves Rocher mobile application in Türkiye for a face cleansing gel. The product was cancelled ...in the system without being delivered to me, and despite this, my payment has not been refunded for more than 10 days. Although the order was cancelled, the amount I paid is still
On 30.12.2025 at around 16:00, I purchased the Sur La Lande perfume from the Yves Rocher Samsun Çiftlik store, paying ap...proximately ₺1,500 with a discount (the normal price being around ₺3,000). I have used the product three times so far and I am extremely dissatisfied with it, because the perfume h
I recently bought an Evidence perfume set from Yves Rocher. I have been having serious skin problems since I started usi...ng the shower gel that came out of it. When I had no complaints before, eczema and hives occurred in my body after I started using this product. My doctor said I was subjected to a
I used Yves Rocher Elixir Botanique anti-spot sunscreen, which I had purchased from the store around May–June. I applied... the sunscreen multiple times as recommended—before going into the sea, after coming out, and again at one-hour intervals—and I also kept my face in the shade at all times. Despite
On June 28, 2025, I purchased a retractable eyebrow pencil from the Yves Rocher Kadıköy branch based on a recommendation.... During the purchase, I was told that this product was suggested instead of my old-style eyebrow pencil because it would last longer and wouldn’t have issues with the tip breaking
I purchased a cosmetic product from the Yves Rocher brand called "Elixir Botanique SPF 50 Sunscreen Cream" from one of t...heir stores. Despite using it as instructed, I developed serious allergic reactions such as redness, itching, and swelling on my skin in a very short time. The store representative
Yves Rocher’s shampoo for dry hair caused severe itching, dryness, and dandruff on my scalp. It’s been a month since I s...topped using it, but my scalp still hasn’t recovered—the itching and dandruff continue. I even tried switching to a gentle, medicated shampoo, but the irritation is still there. Th
"It was defined in the gift voucher. This is an approach worthy of the company and the brand in terms of compensation. Thank you."
"Customer service was very attentive, thank you."
I’ve been a loyal customer of Yves Rocher and decided to try the Hair Vinegar based on its positive reviews. Unfortunate...ly, my experience has been far from satisfactory. After just two uses, I noticed severe skin irritation, including blisters and itching, which worsened over time. I checked the ing
On January 11, 2025, I placed an order worth 8,173₺ from Yves Rocher through Trendyol. When the delivery arrived, the pa...ckage contained entirely different items that had nothing to do with my order. Naturally, I returned the incorrect items, expecting a resolution. However, the company shockingly re
I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached ...out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire ord
"Thank you for responding positively to my request."
I went to the Yves Rocher store to exchange a perfume gift I received, bringing the unopened gift box with me. The sales...person opened the package and refused to exchange the perfume, claiming it had been used. Since the perfume bottle and its box don’t have protective seals, there’s no way to verify
On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the ...staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi
Yves Rocher ruined my face, and I will file a complaint with Consumer Rights. I can’t recognize my face; your products a...re terrible. My face is still burning, and it’s not going away. Along with the hair spray, they said, “This is a gift, try it,” and gave it to me. When I checked on Xolvie, I saw t
"The brand resolved my grievance."
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the ...holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le
Today, I bought 2 Yves Rocher products, and I noticed that neither of them had any product seals. Why would you put peop...le's health at risk like this? What happens if someone else has already used the products before I purchased them? I'm really worried. It's a major concern when products are sold w
I made a purchase on May 8, 2024, using the website. The order number is #P3645505. Regrettably, the items sustained dam...age during transit, and the shipping company duly recorded the incident and returned the package without completing the delivery to me. I've been trying for 5 business days to have
Hello, I recently purchased some products from Yves Rocher. The brand advertised a special discount for first-time purch...ases, reducing a product priced at ₺1299.90 on the shelf to ₺948.93. When you see the products with their prices and go to the cashier, you encounter expressions like "We have a sp