Yves Rocher Did Not Include Shampoo from My Curly Hair Care Set in My Order

Şeyma · 2024-12-26T09:48:02+03:00

I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire order had been dispatched from the warehouse. Unfortunately, the package arrived intact, but the shampoo from the 3-piece curly hair care series I ordered was missing. I feel disappointed with their customer service, as I anticipated more attention in addressing such a simple issue. I want to request a refund for the missing shampoo, as I have no other means to resolve this issue.

Yves Rocher

Dear Customer, We are sorry to hear about the experience you have had. We will contact you regarding your request as soon as possible. Thank you for your feedback, and we wish you a good day. Yves Rocher Turkey Customer Communication Center

Yves Rocher

Dear Customer, Regarding your notification, we attempted to call you via the number registered in our system, but we were unable to reach you. Therefore, we have provided feedback regarding your notification to the email address registered in our system. If you wish, you can continue the conversation by replying to the email. Additionally, you can reach us every day between 09:00 - 19:00 via our WhatsApp line at 0850 755 19 59 or by calling 0850 755 19 59. Thank you for your feedback, and we wish you a good day. Yves Rocher Turkey Customer Communication Center

Şeyma

I didn't search for it. No one contacted me, and I received an email like this. To avoid any unfair situations, please place your order from here, friends. When the couriers arrive, we don't open the product and count it one by one. If the package is intact, we don't immediately file a report. But let everyone keep in mind that when the couriers come, open and check the product of this brand immediately. They are making unfair profits. Regarding your complaint notification, we attempted to reach you via our Yves Rocher Customer Communication Center line but were unable to contact you. 😔 Therefore, we regret to inform you that we have closed your complaint. As a result of the checks we conducted with our camera recordings and stocks, we determined that your order was delivered to the shipping company completely by us. Since you did not file a delivery report at the time of your package's delivery, we observe that the package was delivered to you completely and without damage. Therefore, we regret to inform you that we cannot take any action.