I have been buying Yves Rocher perfumes for many years. Today, for the first time, I received a perfume from their website with damaged packaging, a torn protective seal, and no outer box. I was shocked to see that a returned product had been sent, even though I had purchased one of the most long-lasting perfumes from the series on sale. The scent, known for its natural, botanical notes, fades after a short time. It's disappointing that such a renowned brand would sell a product like this and be unreachable for support. The product was delivered five hours ago, and there’s no way I could have caused this damage at that time. My advice: always check the package before accepting delivery, regardless of how famous the brand is.
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
On November 1, 2024, I purchased the Yves Rocher Evidence 100ml perfume, but I’m highly disappointed. When I got home and inspected the bottle, I noticed it was missing a protective seal, which raised concerns about its authenticity. Moreover, despite being an EDP, the scent doesn’t last at all on m...
On October 7, 2024, I ordered an anti-breakage spray and shampoo from Yves Rocher through Trendyol. When my package arrived, the box was torn and damaged. While the shampoo was included, the anti-breakage spray was missing from the box. I contacted the seller on Trendyol, waited two days for a respo...
I went to the Yves Rocher store to exchange a perfume gift I received, bringing the unopened gift box with me. The salesperson opened the package and refused to exchange the perfume, claiming it had been used. Since the perfume bottle and its box don’t have protective seals, there’s no way to verify...
I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. Wh...
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