Yves Rocher Sent Me a Returned Perfume with Damaged Packaging and No Seal
I have been buying Yves Rocher perfumes for many years. Today, for the first time, I received a perfume from their website with damaged packaging, a torn protective seal, and no outer box. I was shocked to see that a returned product had been sent, even though I had purchased one of the most long-lasting perfumes from the series on sale. The scent, known for its natural, botanical notes, fades after a short time. It's disappointing that such a renowned brand would sell a product like this and be unreachable for support. The product was delivered five hours ago, and there’s no way I could have caused this damage at that time. My advice: always check the package before accepting delivery, regardless of how famous the brand is.
Dear Customer, We would like to express our regret for the experience you have had. We will contact you regarding your request as soon as possible. Thank you for your feedback, and we wish you a good day. Yves Rocher Turkey Customer Communication Center
Dear Customer, Regarding your notification, we attempted to call you via the number registered in the system but were unable to reach you. Therefore, we have provided feedback regarding your notification to your registered email address. If you wish, you can continue the conversation by replying to the email. You can also reach us every day between 09:00 - 19:00. Thank you for your feedback, and we wish you a good day. Yves Rocher Turkey Customer Communication Center
I will call you
Yves Rocher stood behind the product and a refund will be processed, thank you for the quick response and solution. Such things can happen, what matters is standing behind it. I requested an exchange.
It was defined in the gift voucher. This is an approach worthy of the company and the brand in terms of compensation. Thank you.
Thank you very much, they provided a quick solution befitting the Brand's name. I am very satisfied.
A solution was provided, thank you.
