On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there will be discounts then,” effectively preventing us from making a purchase. This is the second time I’ve been unable to buy products with my own money at this store. It’s unacceptable for employees of such a globally renowned brand to behave so poorly and discourage customers from purchasing. I request that the camera footage be reviewed as we were subjected to very unpleasant behavior, which left me feeling humiliated alongside my friend. They even explicitly said, “We’re not selling products,” which is extremely inappropriate. I demand that this matter be investigated as I cannot shop due to the staff’s attitude, and this has happened twice at the same location. In contrast, I’ve never encountered such behavior at other branches of the same brand. Despite the distance, I’m now forced to visit the city center branch. I’ve been a loyal user of this brand’s products, but due to the actions of the employees, I’m considering no longer purchasing from Yves Rocher. Please address this issue promptly, as I don’t want to leave a store in tears feeling humiliated. This is the service industry, and if there’s a reason you’re not selling products, it should be clearly communicated.
When we attempted to return our purchased items on July 10, 2023, between 15:25-15:35, we were told that the refund would take 15-20 business days. When we questioned this, your employee at the Kent Plaza Konya Yves Rocher branch, L***, used very inappropriate language and rudely expelled us from th...
I bought the Yves Rocher Stem Cell Care Serum on May 31, 2024. I applied the product to my freshly cleansed skin the night I purchased it, and to my dismay, when I woke up the next morning, my skin was in an awful state. I promptly filed a complaint with the customer service center, and they authori...
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...
Yves Rocher ruined my face, and I will file a complaint with Consumer Rights. I can’t recognize my face; your products are terrible. My face is still burning, and it’s not going away. Along with the hair spray, they said, “This is a gift, try it,” and gave it to me. When I checked on Xolvie, I saw t...
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