Yves Rocher Order Via Trendyol Delivered Incorrectly and Refund Denied
On January 11, 2025, I placed an order worth 8,173₺ from Yves Rocher through Trendyol. When the delivery arrived, the package contained entirely different items that had nothing to do with my order. Naturally, I returned the incorrect items, expecting a resolution. However, the company shockingly rejected my return claim, stating, “These are not our products.” To make matters worse, my account was suspended as a result of this issue.
I am attaching photos of the delivered items as proof. It is baffling how a reputable company cannot recognize its own products. This lack of accountability is unacceptable. I demand my refund and resolution of my account suspension immediately.
Dear Customer, We would like to express our regret for the experience you have had. We will contact you via your email address regarding your request as soon as possible. Thank you for your feedback, and we wish you a good day. Yves Rocher Turkey Customer Communication Center
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