1

Request for Yves Rocher Reshipment of Broken Order

Oğuzhan
Yves Rocher
May 17, 2024 9:47 AM48

I made a purchase on May 8, 2024, using the website. The order number is #P3645505. Regrettably, the items sustained damage during transit, and the shipping company duly recorded the incident and returned the package without completing the delivery to me. I've been trying for 5 business days to have the order resent to me. But I don't get any notifications through SMS or email unless I ask about the status. We haven't received the order. Could you speed up the reshipment of my order, please?

Yves Rocher
May 17, 2024 10:43 AM (56 minutes after complaint)

Dear Customer, Thank you for choosing our brand. Regarding your complaint, information will be provided to your registered email address by our Customer Communication Center. Best regards, Yves Rocher Turkey Customer Communication Center

Oğuzhan
May 21, 2024 8:36 AM

Hello, There has still been no contact in any way. The products have not reached me either. I don't even know if you have shipped them.

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