I made a purchase on May 8, 2024, using the website. The order number is #P3645505. Regrettably, the items sustained damage during transit, and the shipping company duly recorded the incident and returned the package without completing the delivery to me. I've been trying for 5 business days to have the order resent to me. But I don't get any notifications through SMS or email unless I ask about the status. We haven't received the order. Could you speed up the reshipment of my order, please?
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...
On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...
I placed an order on the Yves Rocher website on July 17, 2024, based on the promise that orders would be shipped within 24 hours. However, when I checked my order status on July 18, I encountered an error message. I thought it might be a temporary issue, but when I tried again on July 19, I received...
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