Yves Rocher Damaged My Scalp With Its Shampoo for Dry Hair, Ignored My Complaint

Yves Rocher’s shampoo for dry hair caused severe itching, dryness, and dandruff on my scalp. It’s been a month since I stopped using it, but my scalp still hasn’t recovered—the itching and dandruff continue. I even tried switching to a gentle, medicated shampoo, but the irritation is still there. This has affected my daily comfort, and I now feel self-conscious about the visible dandruff. My scalp is completely messed up. The company said they would get in touch with me, but they never did. I expected better from a well-known brand like Yves Rocher, especially when it comes to customer care and product safety.