I recently ordered six shampoos from Yves Rocher's web site, but only got five. I called customer care right away, and they reassured me they would examine the cameras and make a stocktake before returning to me with a resolution. After several days now, I have not heard any follow-up. They have not issued a replacement or compensated me for the lost shampoo either. This lack of reaction is frustrating, particularly in cases when the problem ought to be easy to fix. P38264 is my order number; I expect Yves Rocher to either send the shampoo I paid for straight away or refund me for the missing item. I've been left waiting far longer than I ought to have.
I placed an order with Yves Rocher, but unfortunately, one of the items was not included in the package. I have reached out through their WhatsApp channel and email support several times, but I still haven't received a satisfactory resolution. Today, I received a response stating that the entire ord...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
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