Hello, I recently purchased some products from Yves Rocher. The brand advertised a special discount for first-time purchases, reducing a product priced at ₺1299.90 on the shelf to ₺948.93. When you see the products with their prices and go to the cashier, you encounter expressions like "We have a special discount for you, welcome discount, or first-time purchase discount." Let's say the discount rate is 10%. At the cashier, assuming you bought two products, the product reduced to ₺948.93 on the shelf becomes ₺1897.86 for two, and you are expected to pay ₺1708.07 with a 10% discount, but you are charged ₺2339.82. The reason given is that two campaigns cannot be combined. They try to convince you with promises like "We have special offers for our members." I have been dealing with this major brand for three weeks, and unfortunately, I have observed that they have a system that misleads customers. I hope my complaints and records are taken into account, and a response is provided. I am sure there are better alternatives. I advise you to be careful when shopping and to be vigilant against misleading practices.
I went to a Yves Rocher store to take advantage of their birthday promotion, which clearly stated “Buy 2 products, Pay for 1.” I selected two products with very similar prices, following the guidance of the store representative. Everything seemed fine—until I reached the checkout. Instead of gettin...
I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. Wh...
On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi...
I regret having to write this complaint under such unfortunate circumstances, but Yves Rocher Türkiye has left me no choice. I purchased two shampoos—one for dandruff and one for hair loss—from Yves Rocher Maltepe Park. Instead of solving the problem, they caused severe dandruff, irritation, and eve...
I bought some sun protection at the Yves Rocher store in Osmaniye. After only two days of using it, my face was already getting pimples and getting very red. I told the salesperson that I had sensitive skin, but I still did what they said and bought not just one but three bottles of the product. Now...
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