Wizz Air charged surprise cabin bag fees at gate, how can I contest and get a refund?

My Wizz Air flight was a complete disappointment. Even though we had checked baggage allowance, the airline charged us an extra baggage penalty. With only minutes left before departure, we were forced to pay a $73 fine in a rush just to board the plane. Wizz Air advertises cheap ticket prices, but ...

On September 15, 2025, I attempted to purchase a Wizz Air ticket from Bucharest to Hamburg through Opodo. Due to a site error, I believed the ticket had not been purchased and bought another one elsewhere. However, I later realized that the ticket had in fact been issued by Opodo as well. The bookin...

We booked a ticket with Wizz Air to London, but at the airport, we were told at the baggage counter that we should have completed online check-in before arrival. Since we had not been informed about this requirement, we were forced to pay an extra €45 fee. This was our first time flying with Wizz A...

Three of us booked an Istanbul–Marrakech flight with a layover in London through Wizz Air. Just two hours before boarding, we were told at the airport that Gatwick Airport required a transit visa — something that was never mentioned on our ticket, in the confirmation email, or during the booking pro...

Wizz Air has been the most frustrating airline experience I’ve ever had. I ended up paying more for the check-in fee than I did for the actual plane ticket — and that’s not an exaggeration. My flight wasn’t even ₺4,000, yet the amount they charged me just to check in was outrageous. I tried to chec...

I had a ticket for Wizz Air flight W62290 from Stuttgart to Budapest. I arrived at the airport three full hours before departure, yet I was still charged €47 (₺ equivalent) for airport check-in. I’m a passenger with a disability, and instead of receiving proper assistance, I was told bluntly that if...

Avoid Wizz Air at all costs! For our March 8-15 Istanbul-Gatwick flights, we were forced to pay €45 per person at Istanbul Airport and then £45 per person at Gatwick just to check in! We were a family of three, meaning we paid a ridiculous amount in extra fees. The worst part? Wizz Air’s website an...

Flying with Wizz Air feels like dealing with air pirates. First, you pay to select a seat when booking your ticket. Then, when you try to check in online, you’re blocked and forced to pay for another seat just to proceed. But it doesn’t stop there. At boarding, they weigh and measure your bag, and ...

I will never fly with Wizz Air again. They lure passengers in with cheap tickets, but then charge excessive fees for everything. If you don’t pay for online check-in, you’re forced to pay at the counter—in my case, they charged me €365 for four people, including cabin bags. That’s €65 per person jus...

My recent flight with Wizz Air was quite disappointing. As a regular traveler, I was surprised by my first experience flying with them and how everything was managed. The extra fee for not finishing the online check-in frustrated me. If passengers need to check in online to dodge extra fees, it real...

Wizz Air is by far the worst airline I have ever flown with. I have traveled with many airlines, but this was my first and last experience with Wizz Air. I have never encountered such poor service in any of my previous flights. One of the most frustrating policies is that if you don’t complete onli...

On November 19, 2024, I had a Budapest-Larnaca flight booked for two people with Wizz Air. The night before, on November 18, I completed the online check-in and even purchased seats (31A & 31B). However, when we arrived at Budapest Airport, we were told that our online check-in was not recorded. We...

The business policies of Wizz Air are deliberately unclear and quite irritating. My family purchased flights well in advance, but the lack of clear fee policy was startling. We paid an unexpected €50 per person for airport check-in even though much of the booking process was done online. Not once in...

On the fifteenth, I flew with Wizz Air to Barcelona having already bought a cabin luggage allowance. My bag fit the standards, and I checked online without any problems. At the gate, though, a service member asked I pay €60 since her bag couldn't be taken in the cabin even though its dimensions were...

I recently had a terrible experience with Wizz Air while trying to check in for an international flight. Since I was abroad, my phone had no signal, and when I attempted to use the Wizz Air app, it kept giving errors and wouldn’t allow me to complete the online check-in. Because of this technical is...

Our Wizzair flight from Gatwick to Istanbul on October 29, 2024, turned into a nightmare due to the unfair and inconsistent baggage policies and unprofessional staff. We arrived at the boarding desk with one backpack, one crossbody bag, and one pillow each (two adults, one child). Everything was wit...

I am filing this complaint regarding my experience on Wizz Air flight W6 2437. We were entitled to a 10 kg cabin baggage allowance. However, we carried our bags with us, assuming they met the requirements for cabin luggage. Upon boarding, we were unfairly charged a penalty fee without prior warning...

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Wizz Air is running a scam at the airport! They demanded an extra €50+ for check-in and sent me to another counter to pay. Of course, there was a long line there, and by the time I returned, there were 59 minutes left until departure—so they canceled my ticket! This feels like a deliberate money tr...

I booked a Budapest-Istanbul flight with Wizz Air because it was cheaper, but in the end, it cost me way more than expected. Despite completing my online check-in and getting a confirmation, when I arrived at the airport, I was told there was an issue with my check-in and that I needed to pay 96 eur...