Wizz Air charged surprise cabin bag fees at gate, how can I contest and get a refund?

If Wizz Air charged you extra for a cabin bag at the gate, check to see what your ticket covered. For regular bookings, you can bring one small bag that is up to 40 x 30 x 20 cm and weighs up to 10 kg for free.

If you met those requirements for size and weight but were still asked to pay, keep your boarding pass, pictures of the bag measurements, the fee receipt, and any messages you got.

Then, use their "Contact Us" or "Customer Relations" form to make a formal complaint. You can say that the charge was wrong and ask for a refund.

If that doesn't work, you can take your case to Xolvie to bring attention to the issue.