Three of us booked an Istanbul–Marrakech flight with a layover in London through Wizz Air. Just two hours before boarding, we were told at the airport that Gatwick Airport required a transit visa — something that was never mentioned on our ticket, in the confirmation email, or during the booking process. As a result, we were denied boarding.
This lack of transparency is completely unacceptable. If we had known about the transit visa requirement in advance, we would never have booked this route. Wizz Air failed to notify us beforehand, and there were no airline representatives at the airport who could help. When we tried to speak to someone, we were told to “call the company,” but no one answered. We were left stranded and helpless.
To make matters worse, they charged a check-in fee at the airport almost as high as the ticket price — another thing they didn’t clearly disclose until we were already at the gate.
The whole experience was stressful and deeply frustrating. We plan to pursue legal action, but I’m sharing this to warn others. Wizz Air must take responsibility for providing clear travel documentation requirements and accessible customer support. This level of negligence is not acceptable from any airline.
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