On 10.02.2026 at around 12:50, I visited your Rossmann Çankaya 1 branch in Konak, İzmir, to buy an umbrella due to the r...ain. In the umbrella section, I saw price labels of 199 TL and 299 TL. I specifically asked the sales consultant to confirm the price of the Ideenwelt-branded umbrella I liked, and
"Thank you."
I placed an order on Rossmann’s website on February 4, 2026 for the product... “Ideenwelt Digital Alarm Clock,” which was prominently labeled as “Online
Regarding my order number rso101593775, which I placed through the Rossmann Türkiye online store, I received only an aut...omated SMS stating that the order had been “shipped.” However, my package was never delivered, and I was not informed of any delay, problem, or cancellation. I only learned that th
Today I made a purchase totaling about $92 at the Rossmann store in Ordu. While I was picking out a Domol laundry deterg...ent from the shelf, the product accidentally slipped out of my hand, the cap broke, and some of the detergent spilled onto the floor. I immediately informed the store staff about
On November 6, I placed an order on Rossmann consisting of 22 items totaling 5,491.01 ₺. When the package arrived on Nov...ember 11, it contained only 3 packs of toilet paper—19 items were missing. My order number is rso101446998. The shipping label on the box said “1/1,” which means it was my only pac
On October 12, I purchased the Isana Augen Roll On Hydro Booster product from a Rossmann store. The day after using it, ...I developed an allergic reaction on my eyelid and under my eye, including swelling, redness, and a rash. This condition around my eye area became both visually disturbing and conce
I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today,... I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then calle
Since June, I’ve been trying to place an order on Rossmann’s online store, but at the final stage, I keep receiving an e...rror message saying “your delivery address is invalid.” Despite trying three different addresses saved in my account—all belonging to me—the system rejects them each time. The issu
On October 2, I logged into the Rossmann mobile application. A pop-up appeared inviting me to join a campaign. When I cl...icked to participate, a profile page belonging to an unknown individual appeared, displaying their contact information and order details. I do not know this person, and the account
On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by t...he store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily. The power went out only in their store, and instead of handling it ca
"It was taken care of."
I live in Turkey and last week I bought three bottles of Calvin Klein Euphoria Women from Rossmann Wroclawska 47A 63604 ...Baranow Kepno on February 20, 2025. The scent does not last at all, and neither the box nor the glass bottle has a serial number. This has put me in a difficult situation because t
I placed an order for discounted products from Rossmann, but unfortunately, everything went awry right from the beginnin...g. The package arrived damaged and was returned without any prior notice. I discovered it only after I noticed the delay and took the initiative to reach out myself. At that point,
"I thank Ms. Pınar"
I shopped at Rossmann Malatya Park Shopping Mall store on 01.02.2025. We im...mediately reported that two hair dyes purchased by my wife were scanned thr
The For Uğur Beauty blow dryer brush I purchased from Rossmann burned during its very first use. When I returned it to t...he store where I bought it, I was told that "Used products cannot be returned." The issue occurred while I was blow-drying my hair, and when I asked how I could know the product wa
"Thank you for your sensitivity towards customer satisfaction."
While waiting for the delivery of my order RSO100856525 placed with Rossman...n on November 7, 2024, I noticed that the order status had been changed to
I ordered online from Rossmann during a big discount, but after my products were shipped, they were damaged and returned... during delivery. As soon as I saw this, I contacted Rossmann and told them I didn’t want a refund. I wanted my products to be supplied instead. They said my request was forwarded
Hello, I ordered 2 Tepe brand interdental toothbrushes with the order number #RSO100786110 on September 18th. Only one w...as shipped. I would like to request the other one to be sent as well, but I cannot reach customer service in any way. Your customer line 08002617766 cannot be reached at all, I hav
"First of all, I would like to thank şikayetvar.com very much. If it weren't for you, companies wouldn't get their act together. Now, let's talk about Rossmann customer service. They called me 2 hours after I submitted my complaint on şikayetvar.com. However, it took me 3 days to reach Rossmann customer service directly. So, it seems like they can do it when they want to. Now, let's talk about my order. It was shipped immediately, but despite being in stock, they sent one of my items missing. Thankfully, they issued a refund. It seems this is the best they can manage."
I ordered something on September 7, 2024, and it’s been stuck in the “processing” stage for more than 10 days now, with ...no shipping updates at all. I spent 3 days trying to get in touch with customer service, and finally managed to connect after waiting for 17 minutes. The rep said they’d call me ba
I ordered something from the Rossmann website on September 9, 2024, and as of today, September 16, 2024, my items are st...ill showing as "collected." I placed my order, and it said it would ship in 3 business days, but that hasn't happened yet. On top of everything, I won’t be at the place when the de
I frequently order coffee from Rossmann, but whenever I place an online order, they always send me crushed, vacuum-seale...d packages. There is no possibility of damage during shipping, as I have attached photos showing that the boxes are intact. It seems the packing staff think they are clever enough
On July 9, 2024, I made a number of purchases through the Rossmann store's ...online store. All of the items I bought were detailed in the e-Archive Invo
I purchased Tarko Solingen nail clippers from Rossmann approximately a month ago, but unfortunately, they do not seem to... be effective in cutting. Even though I had high expectations for the Solingen brand, the store refuses to accept returns for hygiene reasons. For an entire month, both the store I
I was looking to purchase a fragrance for my mother as a gift for Mother's Day from the Rossmann store located in Izmir/...Narlıdere. Regrettably, I mistakenly bought the One Million perfume for men due to the absence of gender labels. After realizing our mistake, we quickly headed back to the store wi
