Today I made a purchase totaling about $92 at the Rossmann store in Ordu. While I was picking out a Domol laundry detergent from the shelf, the product accidentally slipped out of my hand, the cap broke, and some of the detergent spilled onto the floor. I immediately informed the store staff about ...
On November 6, I placed an order on Rossmann consisting of 22 items totaling 5,491.01 ₺. When the package arrived on November 11, it contained only 3 packs of toilet paper—19 items were missing. My order number is rso101446998. The shipping label on the box said “1/1,” which means it was my only pac...
On October 12, I purchased the Isana Augen Roll On Hydro Booster product from a Rossmann store. The day after using it, I developed an allergic reaction on my eyelid and under my eye, including swelling, redness, and a rash. This condition around my eye area became both visually disturbing and conce...
I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then calle...
Since June, I’ve been trying to place an order on Rossmann’s online store, but at the final stage, I keep receiving an error message saying “your delivery address is invalid.” Despite trying three different addresses saved in my account—all belonging to me—the system rejects them each time. The issu...
On October 15, 2025, I tried placing an order more than seven times using both the Android app, the mobile website, and the desktop site on my MacBook. My order number is rso101394849. Each time, during the payment step, I received the following error message: “Please check your credit card informa...
"The problem has been resolved, thank you."
On October 1, 2025, I placed an order (rso101359441) through Rossmann’s online store. Although the specified delivery window was October 1–7, 2025, my...
On October 2, I logged into the Rossmann mobile application. A pop-up appeared inviting me to join a campaign. When I clicked to participate, a profile page belonging to an unknown individual appeared, displaying their contact information and order details. I do not know this person, and the account...
I purchased the Sunozon Kids 50 SPF sunscreen from Rossmann, trusting its high protection level and suitability for children's sensitive skin. Despite carefully applying the sunscreen as instructed and reapplying it every 2 hours during our outdoor activities, my children were severely sunburned. Th...
I created an account on Rossmann and placed an order, but I accidentally entered the wrong email address during registration. Now I am completely unable to access my order details or track its status. I immediately called customer service, expecting a quick resolution, but was told—without any urgen...
On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by the store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily. The power went out only in their store, and instead of handling it ca...
"It was taken care of."
On March 29, 2025 (around 14:15), the queue at the checkout was long because there was only one employee working at your Rossmann Türkiye Istanbul Erenköy Street store. I left your store because I didn’t want to wait, but since I couldn’t find anyone to ask me about the products on the shelves befor...
I live in Turkey and last week I bought three bottles of Calvin Klein Euphoria Women from Rossmann Wroclawska 47A 63604 Baranow Kepno on February 20, 2025. The scent does not last at all, and neither the box nor the glass bottle has a serial number. This has put me in a difficult situation because t...
I placed an order for discounted products from Rossmann, but unfortunately, everything went awry right from the beginning. The package arrived damaged and was returned without any prior notice. I discovered it only after I noticed the delay and took the initiative to reach out myself. At that point,...
"I thank Ms. Pınar"
I shopped at Rossmann Malatya Park Shopping Mall store on 01.02.2025. We immediately reported that two hair dyes purchased by my wife were scanned thr...
The For Uğur Beauty blow dryer brush I purchased from Rossmann burned during its very first use. When I returned it to the store where I bought it, I was told that "Used products cannot be returned." The issue occurred while I was blow-drying my hair, and when I asked how I could know the product wa...
"Thank you for your sensitivity towards customer satisfaction."
While waiting for the delivery of my order RSO100856525 placed with Rossmann on November 7, 2024, I noticed that the order status had been changed to ...
I placed an order on Rossmann’s website on October 18, 2024, with the understanding that delivery would occur within 1-4 days, as stated. On October 28, I called their customer service (0800 261 7766) to inquire about the delay, and a record was created, yet no update followed. I called again on Nov...
I recently made a purchase at Rossmann and requested invoices to be sent as e-archive documents to my email. Since I didn’t receive them, I provided images of the printed invoices from the store to ensure they would be sent to my email. However, it’s now been 10 days, and I still haven’t received an...
I purchased a toaster from Rossmann on May 6, 2021, under invoice number RAD2021000254947, paying 159₺ at the time. Recently, the toaster broke down, so I contacted Rossmann's headquarters, requesting a paid repair. Instead of a repair option, they informed me that they couldn’t fix the product and ...
I placed an order with Rossmann on 06.10.2024 (order number RSO100811046) but decided to return the items before they even arrived at my home. Despite promptly initiating the return process, it is now 05.11.2024, and I still haven’t received my refund. This level of inefficiency is unacceptable. Ho...
