Wizz Air Charged Us €90 After a Check-In System Error

On May 27, 2026, I purchased my ticket for a Wizz Air flight from Sofia to Barcelona at approximately 10:30 a.m. When I attempted to complete my online check-in, the system displayed a message stating that check-in would only become available at 3:45 p.m. Until that time, it did not allow me to complete the process in any way.

We arrived at the airport at around 4:00 p.m. and explained to the airline representative that we had been unable to check in online because the system itself indicated that check-in would not open until 3:45 p.m. However, the representative informed us that online check-in for the flight had actually closed at 1:00 p.m. and claimed that we had failed to check in on time. As a result, we were required to pay €45 per passenger, for a total of €90. We were told that payment could only be made by credit card and that cash would not be accepted. Throughout the interaction, the staff member spoke to us in a harsh and discourteous manner and did not give us an opportunity to properly explain the situation.

Because of what appears to have been a system-related error, we were forced to pay an unexpected fee at the airport for two passengers. In addition to the financial loss, the disrespectful treatment we received made the experience even more upsetting. I respectfully request a full refund of the €90 we were charged and a formal apology for the unprofessional behavior of the airport staff.