Wizz Air Automatic Check-In Failed and Cost Me Money

I purchased four Wizz Air tickets online for a trip departing from Antalya on May 18, 2026, and returning from Budapest on May 22, 2026. Until the day before our departure, I was unable to complete online check-in because the system would not allow it. As a result, I was directed to use the airline's automatic check-in option instead. However, when we arrived at the airport, the airline representative told us that the automatic check-in had not been fully completed and that no boarding barcode had been generated. We were then charged €45 per passenger, and because we would have missed our flight otherwise, we had no choice but to pay.

On our return flight, we encountered another problem. This time, we were told that we did not have a 10 kg carry-on baggage allowance and were required to pay an additional €85. When I showed the airline representative the baggage allowance that I had purchased through Wizz Air's online system, I was simply told that it was "not the correct baggage allowance." However, no one could clearly explain what I had actually paid for. I still do not understand why I was charged for baggage online if it was not recognized at the airport.

This was my first time flying with Wizz Air, and the experience left me extremely disappointed. The unexpected extra charges, combined with the unclear explanations and the pressure placed on us at the airport, caused significant financial loss and unnecessary stress. I respectfully request a full refund of the additional fees we were forced to pay and ask Wizz Air to review this matter and provide an appropriate resolution.