On Sunday, March 22, 2026, we had a connecting flight reservation for four people booked through the Trip app for Wizz Air Malta flight W43936 from Milan to Chisinau, scheduled to depart at 6:00 AM. Our reservation reference number is 1638319242962128.
We arrived at the airport around midnight, approximately six hours before the flight, and went to the check-in counters to complete our check-in process. We found that the counters were closed and they only opened around 3:00 AM. As soon as they opened, we got in line.
The staff at the counter told us that check-in had already closed and that in order to board the flight, we would need to pay an additional fee of €50 per person, totaling €200 for all four passengers. However, they also stated that even if we paid this fee, only two passengers would be guaranteed boarding, while the other two would have to wait at the gate and could only board if other passengers failed to show up.
This situation created an extremely unprofessional and unreliable impression, as if we were being told we could board only if there happened to be space available. When we asked about the status of our luggage in case we could not board, we did not receive a clear or reassuring answer and were told it would be our responsibility.
Because we were not given any clear or professional information regarding either boarding or baggage, the already uncertain situation became even more stressful. Due to the very early hour, around 4:00 AM, we were also unable to reach any customer service representative.
As a result of this unclear, irresponsible, and unprofessional approach by the airline, we felt completely helpless and were forced to purchase new tickets for four people with Turkish Airlines, including the Milan–Istanbul route, at a total cost of approximately $3,330.
As a frequent traveler who books flights months in advance with trust, I am extremely disappointed by Wizz Air’s careless and unprofessional handling of this situation. I request that Wizz Air compensate all financial damages incurred during this process, including the original Milan–Chisinau flight (Wizz Air Malta W43936), the connecting HiSky Europe flight H7421, and the replacement tickets we were forced to purchase.
If this issue is not resolved, I will pursue all legal remedies through relevant authorities, including ENAC Passenger Rights and ECC-NET.
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