Brand Overview: EcoCash
EcoCash is a Zimbabwean mobile money and digital payments platform launched in 2011 by Econet Wireless Zimbabwe. Operated under EcoCash Holdings Zimbabwe, the service allows users to send money, pay bills, buy airtime, receive remittances, and perform other financial transactions through mobile devices.
Contact Info
- Customer Support Email: [email protected]
- General Business Email: [email protected]
- Customer Care Hotline: 114
- Phone Number: +263 772 023 000
- Head Office: 1906 Borrowdale Road, Borrowdale, Harare, Zimbabwe
Industry and Operations
EcoCash operates in the fintech and mobile financial services industry. The platform provides digital wallet and mobile payment services widely used across Zimbabwe for personal and business transactions.
- Mobile money transfers and digital wallet services
- Bill payments and airtime purchases
- Merchant and QR code payments
- International remittance integration
- Payroll and bulk payment services
- Mobile banking and Mastercard-linked services
User Sentiment
User sentiment toward EcoCash is mixed, with complaints focusing on failed transactions, account access issues, customer support delays, and fraud-related concerns.
- Complaints about delayed or failed money transfers
- Difficulty reversing incorrect transactions
- Reports of long waiting times for customer support
- Problems accessing accounts or resetting PINs
- Concerns regarding fraud, scams, and unauthorized transactions
- Users reporting transaction confirmations arriving late
- Complaints about system outages and service downtime
- Issues with cash-out availability at agents
- Frustration with delayed refunds and reversals
- Technical problems involving the mobile app and USSD services
Share Your Experience
If you’ve experienced issues with EcoCash, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.