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EcoCash

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EcoCash

Complaints

8 complaints
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EcoCash Withdrawal Deducted But Funds Not Received

June 17 10:19 AM2

I am writing to report a problem with a withdrawal I made today from my Africabet account via Ecocash. I requested a wit...

Africabet Deposit Missing After Ecocash Payment Was Deducted

June 13 3:10 PM4

I am writing to report a problem with a missing deposit on my Africabet casino games account. Today at around 11:34 a.m....

Africabet Deposit Missing After Ecocash Payment Was Deducted

Africabet Withdrawal To EcoCash Missing Remaining Balance

May 11 1:30 AM3

I have an online betting account with Africabet and I usually withdraw my winnings to my EcoCash mobile money wallet in ...

EcoCash Network Delays On Africabet.com

May 10 4:24 AM6

I am having a problem withdrawing my winnings from my Africabet Zimbabwe account via the Africabet mobile app. Each time...

AfricaBet EcoCash Withdrawal Missing After Successful Transaction

April 27 6:43 PM10

On April 27, 2026 at around 5:05 PM, I made a withdrawal from AfricaBet via EcoCash in Mutare, Zimbabwe, using my EcoCas...

AfricaBet EcoCash Withdrawal Missing After Successful Transaction

Africabet Withdrawal Not Received In EcoCash Account

March 12 2:29 AM26

Today I made a withdrawal of $4 from my Africabet sports betting account to my EcoCash number 263777177***, registered i...

AfricaBet Balance Not Updated After EcoCash Cash-In Deposit

March 1 12:11 PM31

I used EcoCash from Econet to deposit $1 into my AfricaBet account via cash-in, but the money has not reflected in my be...

EcoCash Wallet Restricted and Unable to Withdraw Funds

February 24 5:30 PM34

I am an EcoCash wallet user, and as of today, my wallet has been restricted whenever I attempt to withdraw money to my E...

Brand Overview: EcoCash

EcoCash is a Zimbabwean mobile money and digital payments platform launched in 2011 by Econet Wireless Zimbabwe. Operated under EcoCash Holdings Zimbabwe, the service allows users to send money, pay bills, buy airtime, receive remittances, and perform other financial transactions through mobile devices.

Contact Info

  • Customer Support Email: [email protected]
  • General Business Email: [email protected]
  • Customer Care Hotline: 114
  • Phone Number: +263 772 023 000
  • Head Office: 1906 Borrowdale Road, Borrowdale, Harare, Zimbabwe

Industry and Operations

EcoCash operates in the fintech and mobile financial services industry. The platform provides digital wallet and mobile payment services widely used across Zimbabwe for personal and business transactions.

  • Mobile money transfers and digital wallet services
  • Bill payments and airtime purchases
  • Merchant and QR code payments
  • International remittance integration
  • Payroll and bulk payment services
  • Mobile banking and Mastercard-linked services

User Sentiment

User sentiment toward EcoCash is mixed, with complaints focusing on failed transactions, account access issues, customer support delays, and fraud-related concerns.

  • Complaints about delayed or failed money transfers
  • Difficulty reversing incorrect transactions
  • Reports of long waiting times for customer support
  • Problems accessing accounts or resetting PINs
  • Concerns regarding fraud, scams, and unauthorized transactions
  • Users reporting transaction confirmations arriving late
  • Complaints about system outages and service downtime
  • Issues with cash-out availability at agents
  • Frustration with delayed refunds and reversals
  • Technical problems involving the mobile app and USSD services

Share Your Experience

If you’ve experienced issues with EcoCash, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.