Watsons

I made a purchase from Watsons on November 6, expecting reward points to be credited to my account. However, the points were never added. Despite checking the app daily, I was told, "The points were credited, but you didn’t see them," which feels dismissive and unprofessional. As a loyal customer, ...

I recently changed my phone number and need to update it for my Watsons card, but I haven’t been able to get any support. I tried contacting the Watsons WhatsApp support line as well as their customer service number (0850 755 9987), but neither provided a solution. This has been incredibly frustrat...

I purchased several Frudia sheet masks during a Watsons sale, but to my disappointment, the masks were spoiled upon opening. Despite buying multiple masks, every single one was in the same poor condition. This raises serious concerns about the quality and storage of the products being sold. I spend...

I purchased Morfose Milk Therapy Dual-Phase Hair Milk (240 ml) from Watsons online, a product I’ve used and loved for years. However, this time, the product smelled rotten instead of its usual milk scent. After applying it to my hair yesterday, my scalp started burning. I reported the issue to Wats...

I am unable to log into the Watsons app using my email address. The app keeps saying that my password is incorrect, but when I select "Forgot Password," I don’t receive any email to reset it. Despite my email address and phone number being correct, I still cannot access my account. This issue is ex...

I got some masks from Watsons through Trendyol on September 25th, and they showed up brown and spoiled, smelling really bad. I waited a whole week for a solution, and then I discovered they had opened a return request for me without even letting me know. Don't make choices for me without asking firs...

I made a purchase of over ₺800 from Watsons on 10/08/2024, hoping to take advantage of the ₺400 Watsons points promotion that was valid between August 21st and 25th. However, as of the 21st, the points have not been credited to my account. Even after reaching out multiple times through the "Support"...

I bought some stuff from the Watsons store on August 5, 2024. The total cost was ₺358. The package contained a Rexona deodorant, a Flormar highlighter, and a nail polish. For purchases over ₺50, you can enjoy a discount on the deodorant and highlighter. At the checkout, I inquired with the cashier a...

I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacement. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not pr...

I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat...

We haven't been able to sleep in our home for a week. Thanks to the Bayrampaşa Demirkapı Watsons store manager, the renovation workers are not being warned about making noise at night. I had to call the manager outside and warn her from my window. What is this? You earn money during the day and then...

On June 21, 2024, around 7:30 PM, I visited the Watsons store in Arcadium, Ankara, to buy a body spray. While browsing, I found a scent I liked from the open, half-empty testers displayed in front of each product. However, I couldn't find a sealed bottle of the one I wanted. As I approached the cas...

Despite my warning, I was victimized by the brand again. My order from Watsons a few weeks ago arrived in pieces. When the same product was back in stock, I ordered three more, but due to the brand's ongoing careless and ridiculous packaging, the products arrived in pieces, despite my efforts to war...

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I feel like Watsons is messing with me. I made a purchase five days ago using ₺400 worth of Watsons points. And now, just when I was eagerly anticipating my package, they went ahead and canceled my order. Hey, they did it without asking me! They claim they'll give me a refund for the points, but eve...

Yesterday, I bought Toni & Guy's Sea Salt Hair Spray from Forum Bornova Watsons. As soon as I bought it, I sprayed it on my hair outside and tried it. After 10 minutes, my whole skin turned red and the product gave me a terrible allergy. I immediately went back to Watsons and told the lady in charge...

I placed an order with Watsons using their convenient Click & Collect service, opting to pick it up at the Pendik store. I made the journey from Üsküdar to Pendik to pick up my order. Upon notifying the store attendant, they informed me that the order was not yet prepared and would need to be retrie...