Watsons Sent Me Broken Product, Refused Replacement for My Online Order
I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacement. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not protect it adequately, but I am the one who is the victim here. Why do I have to return a product that I bought on sale due to my own mistakes, why do I exchange it, why am I the victim? I will continue to seek my rights. Such a poor quality service approach for such a company is really a very bad prestige.
Dear Customer Tuğba Ç., Your feedback is very valuable to us. We will get back to you as soon as possible. We are always happy to assist you with your thoughts and experiences. You can reach us through the "Support" section on our website and mobile application, 7 days a week from 09:00 to 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
Dear Customer Tuğba Ç., The experience you had has been thoroughly reviewed by our relevant team, and feedback has been provided to you. We are always happy to assist you with your thoughts and experiences. You can reach us through the "Support" section on our website and mobile app, 7 days a week between 09:00 and 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
