I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversation took place on July 8th.
My original purchase on June 23rd qualified for a promotion where spending over ₺800 earned ₺400 in reward points. I earned these points but couldn't use them due to financial constraints and the delayed store credit. The points expired.
When I contacted customer service again today, they claimed I never requested a store credit or refund for the broken item! Due to this miscommunication, I not only didn't receive compensation for the broken product, but I also lost ₺400 in reward points.
After showing them a screenshot of our initial conversation, they agreed to provide the store credit but refused to reinstate my expired points. I'm requesting my points back as compensation for the inconvenience.
I'm dissatisfied with Watsons and their customer service's carelessness. They misrepresented our conversation, causing me to lose both money and points. I'm particularly upset with the second customer service representative, C****, who was unhelpful and tried to cover up their mistake even after I provided proof. She didn't answer my questions properly or advocate for my rights.
I'm filing a complaint against Watsons and their customer service representatives.
I made a purchase of over ₺800 from Watsons on 10/08/2024, hoping to take advantage of the ₺400 Watsons points promotion that was valid between August 21st and 25th. However, as of the 21st, the points have not been credited to my account. Even after reaching out multiple times through the "Support"...
I made a purchase at Watsons worth 500 TL for campaign points that values at 250 TL. Despite complying with all the campaign conditions, I was unable to use my points due to Watsons' own system error until the expiration date of the points on June 25th. I also shared screenshots of the issue with th...
I spent over 500 TL on the Watsons app, enticed by the promise of receiving 250 TL in reward points. My excitement, however, quickly turned to frustration. The points were supposed to be credited to my account shortly after the announcement date (September 1st), but they didn't appear until much lat...
I feel like Watsons is messing with me. I made a purchase five days ago using ₺400 worth of Watsons points. And now, just when I was eagerly anticipating my package, they went ahead and canceled my order. Hey, they did it without asking me! They claim they'll give me a refund for the points, but eve...
I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their response left a lot to be desired. Despite the fact that the product was damaged, they refused to provide a replacement. Instead, they offered two options: a refund or an 80 TL Watsons...
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