Toluna

I have been unable to access my Toluna account for the last two days. The account is registered in India, and despite entering my correct details, I am completely unable to log in and cannot use my account in any way. I contacted Toluna customer support about this problem, and they directed me to ra...

On 9 December 2025, I requested a PayPal cashout of $10 from my Toluna Influencers account. The points were redeemed as a virtual reward, but I have still not been able to receive the money because I can no longer log in to my Toluna account with my Gmail ID. I receive information that the reward ha...

On December 24, 2025, I redeemed the points I earned by completing surveys on the Toluna app for a CarrefourSgift card worth $11. However, even after 16 days, my order still shows as “processing,” and the gift card has not been credited to my account. I opened a support ticket through Toluna and la...

On December 3, 2024, I redeemed a $11 Carrefour e-voucher reward from my Toluna account. Although their system states that rewards are typically delivered within 1–7 business days and PayPal payments within 1 to 3 weeks, a significant amount of time has passed and my reward has still not been delive...

For a long time, I have been completing surveys on Toluna and accumulating points. At different times, I redeemed those points for various IKEA and Carrefour gift cards. I have been waiting for approximately two months for these gift cards to be delivered, but they still have not been sent to me. D...

I have still not received the $11 Boyner gift card that I earned through Toluna approximately two months ago. After spending a long time completing surveys and putting in effort to earn this reward, I have now been waiting for two months without any progress. Even though I have contacted Toluna mul...

On October 11, 2025, I redeemed a Carrefour reward worth $11 through Toluna. However, even after one month, my reward has still not been delivered. Each time I contacted Toluna by email and through the website messaging system, I was told that the reward was on the way, but no actual progress has be...

I redeemed 17,665 points that I had accumulated over a long period of time on the Toluna survey platform for two IKEA gift cards worth $2 each. After submitting my request, my account was suspended, and when I tried to log in, I received an email stating that my account had been closed. I did not vi...

On September 4, 2025, I redeemed 88,325 points through the Toluna Influencers website to order a Carrefour eGift Card worth $11 (Order No: 2805717). I placed the order using my email address s***@hotmail.com, and the points were deducted from my account. Although Toluna states that rewards are deliv...

Hello, I’m writing to express my frustration with Toluna’s rewards system. I currently have 52,300 points in my account, which is more than enough to redeem the Amazon gift card worth 25,500 points. However, every time I try to claim the reward, the system blocks me. A message appears preventing the...

Toluna, a survey company, claims to reward users with points for completing surveys, but when you try to redeem those points, the process drags on endlessly. I attempted to redeem ₺100 Migros gift card, but the redemption process has been stuck for too long. I contacted customer support, and they e...

I redeemed a ₺100 gift card reward on Toluna over 2.5 months ago, but I still haven’t received it. Despite multiple messages and follow-ups, all I get are generic responses saying my reward will be delivered, yet nothing happens. I have been incredibly patient, but this delay is completely unaccept...

I redeemed my Migros gift card from Toluna on August 1, using my earned points, but I still haven’t received it. I contacted customer service multiple times, and they assured me the reward would be delivered within 6 to 15 days, yet nothing has happened. Other survey platforms process rewards insta...

I have been playing Toluna Wheel every day for the past three weeks, using my one daily spin as allowed. However, no matter how many times I spin, I always land on “Better luck next time.” I decided to observe closely and noticed something suspicious. When I click to spin, the wheel moves at a norm...

Listen, Toluna, this is unacceptable. You let me start a survey, but then, midway through, it crashes or gives an error, causing the survey to close completely. This happens over and over again, and it’s beyond frustrating. I feel like my time is being completely wasted. I put in the effort, answer...

I have spent a lot of time completing surveys on Toluna, expecting to receive the rewards I earned. However, they refuse to deposit my earnings into my account. This is extremely frustrating—if they invite users to take surveys, they should honor their payment promises. What’s even worse is that hi...

I spent so much time and effort completing surveys on Toluna, yet my account was suddenly suspended without any explanation. I had unused Carrefour SA gift card codes, but Toluna never responded to my inquiries about them. I consistently participated in surveys, so I have no idea why this happened. ...

I have been a long-time member of Toluna, but now I can’t redeem my rewards because I no longer have access to my old email. Even though I can still log into the app, I am unable to update my email address, which means I’m completely locked out of claiming my points. I have reached out to Toluna’s ...

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I completed multiple Toluna surveys and successfully redeemed my first reward without any issues. However, when I tried to claim my second reward, they refused to send it—just like many others have complained. Instead of addressing my concern, Toluna blocked my account without any valid explanation...

I’ve been a registered user on the Toluna app for quite a while. Although there are occasional issues with accessing surveys, I’ve generally considered it a decent platform—until I participated in their special campaigns, particularly “Explorer Toluna” and “Detective Toluna.” These so-called mini-ga...

I recently registered on Toluna and was asked to fill out a lot of personal information. I completed everything they requested, including highly sensitive details. But as I started researching the site further, I came across concerning user reviews and grew suspicious about how safe or trustworthy t...