I have been experiencing a serious and ongoing problem with three Toluna rewards payouts that have still not been proces...sed. On 11 September, 08 October and again on 14 October, I redeemed my points for Pick n Pay eGift Cards worth R300 each (16,100 points per voucher) via the Toluna website and mob
I am a Toluna South Africa user from Vereeniging and I am having a serious problem with two rewards payouts that are sti...ll not being processed. On 24 August and again on 9 September, I redeemed my points for Checkers eGift Cards worth R100 each (17,000 points per voucher). In my rewards history, bot
I am writing to raise a complaint regarding three undelivered rewards that I redeemed from Toluna on August 18, Septembe...r 4, and September 14, 2026, with values of USD 15, USD 15, and SAR 50 Lulu gift card. For these three redemptions I spent 50,000, 50,000 and 40,050 points respectively, for a tota
On 16 August 2026 I requested a Checkers eVoucher reward through the Toluna web surveys platform. Although this is a dig...ital reward, more than five weeks have passed and I still have not received the voucher. When I contacted Toluna support, they only informed me that there is a delay in processing
I requested a Swiggy gift card worth Rs 250 from Toluna Rewards on August 24, but the reward has still not been credited... to me. I have enough points in my account, and my points history clearly shows that 25,000 points were spent for this reward. I also received an email from Toluna with a verificat
I recently created an account on the Toluna survey panel and had a balance of 500 points in my account. I have been foll...owing the instructions carefully and have not even had the chance to take many surveys yet. Today, when I tried to log in, I received a message stating that there were suspicious a
In June, I requested a 250 TRY A101 digital gift voucher through Toluna. The digital gift card code and PIN were deliver...ed to me; however, ever since day one, whenever I check it on the A101 system, the balance shows as 0 TRY—meaning the card is completely empty. Although the voucher is stated to be
Over the course of approximately one year, I accumulated over 95,000 points on Toluna by participating in surveys and co...mpleting tasks. However, during this entire period, no redeemable rewards corresponding to my points were clearly displayed in the system, and I was unable to receive any reward or
Approximately 3 days ago, I attempted to redeem 18,000 points accumulated in the Toluna application for an Amazon gift c...ard. The moment I clicked on the card, my points were deducted from my system balance; however, no Amazon gift card was credited to my account, nor was any information regarding a
I have been unable to access my Toluna account for the last two days. The account is registered in India, and despite en...tering my correct details, I am completely unable to log in and cannot use my account in any way. I contacted Toluna customer support about this problem, and they directed me to ra
On 9 December 2025, I requested a PayPal cashout of $10 from my Toluna Influencers account. The points were redeemed as ...a virtual reward, but I have still not been able to receive the money because I can no longer log in to my Toluna account with my Gmail ID. I receive information that the reward ha
On December 24, 2025, I redeemed the points I earned by completing surveys on the Toluna app for a CarrefourSgift card w...orth $11. However, even after 16 days, my order still shows as “processing,” and the gift card has not been credited to my account. I opened a support ticket through Toluna and la
On December 3, 2024, I redeemed a $11 Carrefour e-voucher reward from my Toluna account. Although their system states th...at rewards are typically delivered within 1–7 business days and PayPal payments within 1 to 3 weeks, a significant amount of time has passed and my reward has still not been delive
I have still not received the $11 Boyner gift card that I earned through Toluna approximately two months ago. After spen...ding a long time completing surveys and putting in effort to earn this reward, I have now been waiting for two months without any progress. Even though I have contacted Toluna mul
On October 11, 2025, I redeemed a Carrefour reward worth $11 through Toluna. However, even after one month, my reward ha...s still not been delivered. Each time I contacted Toluna by email and through the website messaging system, I was told that the reward was on the way, but no actual progress has be
On September 4, 2025, I redeemed 88,325 points through the Toluna Influencers website to order a Carrefour eGift Card wo...rth $11 (Order No: 2805717). I placed the order using my email address s***@hotmail.com, and the points were deducted from my account. Although Toluna states that rewards are deliv
Hello, I’m writing to express my frustration with Toluna’s rewards system. I currently have 52,300 points in my account,... which is more than enough to redeem the Amazon gift card worth 25,500 points. However, every time I try to claim the reward, the system blocks me. A message appears preventing the
Toluna, a survey company, claims to reward users with points for completing surveys, but when you try to redeem those po...ints, the process drags on endlessly. I attempted to redeem ₺100 Migros gift card, but the redemption process has been stuck for too long. I contacted customer support, and they e
I redeemed a ₺100 gift card reward on Toluna over 2.5 months ago, but I still haven’t received it. Despite multiple mess...ages and follow-ups, all I get are generic responses saying my reward will be delivered, yet nothing happens. I have been incredibly patient, but this delay is completely unaccept
I redeemed my Migros gift card from Toluna on August 1, using my earned points, but I still haven’t received it. I conta...cted customer service multiple times, and they assured me the reward would be delivered within 6 to 15 days, yet nothing has happened. Other survey platforms process rewards insta
I have been playing Toluna Wheel every day for the past three weeks, using my one daily spin as allowed. However, no mat...ter how many times I spin, I always land on “Better luck next time.” I decided to observe closely and noticed something suspicious. When I click to spin, the wheel moves at a norm
Listen, Toluna, this is unacceptable. You let me start a survey, but then, midway through, it crashes or gives an error,... causing the survey to close completely. This happens over and over again, and it’s beyond frustrating. I feel like my time is being completely wasted. I put in the effort, answer
I have spent a lot of time completing surveys on Toluna, expecting to receive the rewards I earned. However, they refuse... to deposit my earnings into my account. This is extremely frustrating—if they invite users to take surveys, they should honor their payment promises. What’s even worse is that hi
I spent so much time and effort completing surveys on Toluna, yet my account was suddenly suspended without any explanat...ion. I had unused Carrefour SA gift card codes, but Toluna never responded to my inquiries about them. I consistently participated in surveys, so I have no idea why this happened.
