I purchased Morfose Milk Therapy Dual-Phase Hair Milk (240 ml) from Watsons online, a product I’ve used and loved for years. However, this time, the product smelled rotten instead of its usual milk scent. After applying it to my hair yesterday, my scalp started burning.
I reported the issue to Watsons, but their response was dismissive, claiming that "product satisfaction varies from person to person," as if this was just a matter of preference. This is not about liking or disliking the product—it’s clearly defective. I asked them to take the product back for inspection, but nothing was done.
It’s unacceptable for a major retailer to ignore such serious quality issues. Watsons, I demand an investigation into this defective product and better quality control to prevent others from experiencing the same. Trusting brands shouldn’t feel this uncertain.
I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their store, but they delivered a men's fragrance instead. I began the return process promptly a week ago, but I'm at a loss for words due to the lack of response via email or phone. My ...
Yesterday, I bought Toni & Guy's Sea Salt Hair Spray from Forum Bornova Watsons. As soon as I bought it, I sprayed it on my hair outside and tried it. After 10 minutes, my whole skin turned red and the product gave me a terrible allergy. I immediately went back to Watsons and told the lady in charge...
Watson Adana, where I bought perfume, just didn't keep its promise. The item wasn't what it was, turned out to be faulty. They initially offered to exchange it, but things did not go as planned. Now I'm stuck with a bad scent, and it's depressing to see that you're benefitting from others buying poo...
I was disappointed to find that the Revolution Bronzer that I ordered from the Watsons website had arrived in shattered pieces when it arrived recently. Because the packaging was in such a sorry state, the bronzer had been reduced to a powdery consistency. In an effort to find a solution, I immediat...
Despite my warning, I was victimized by the brand again. My order from Watsons a few weeks ago arrived in pieces. When the same product was back in stock, I ordered three more, but due to the brand's ongoing careless and ridiculous packaging, the products arrived in pieces, despite my efforts to war...
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