Viomi robot keeps erroring or won’t return to dock — how can I fix it?

I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep...

Viomi, please send a technician to our home or guide me through a video call for a demo. As we were abroad, the machine has not been operated for two years, and now it is not cleaning properly and keeps repeating the same spot. P.A. Kishore, Plot No. 120, Road No. *, Vanasthali Hills, Vanasthalipura...

I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...

I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...

I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...

I am facing serious issues with my Viomi product. Even when the device is fully charged, it keeps displaying the warning message that the battery is empty and insists on returning to the charging dock. This process repeats itself continuously, creating an endless cycle of charging attempts. Because ...

I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De...

After just 2 years of use, my Viomi V5 Pro robot vacuum started giving a radar error and stopped functioning properly. I took it to the Sunny authorized service in Karşıyaka, and they told me that a simple cleaning would resolve the issue. The vacuum stayed at the service center for 20 days, and I ...

I bought the Viomi S9 robot vacuum about four years ago, and I honestly regret every bit of it. The experience has been a complete disappointment. The app barely functions, especially on iPhone, and the vacuum itself is practically useless. It can’t locate the charging dock, it won’t start cleaning...

I’ve been using the Viomi V5 Pro robot vacuum, and from the very beginning, I’ve experienced nothing but issues. Most recently, for the past month, I’ve been dealing with a major problem: after completing the mapping process and returning to the charging dock, the vacuum completely deletes the saved...

I own two Viomi V5 robot vacuums, and both are having issues. One has a fan problem, while the other keeps giving a "side brush stuck" error, even though the brushes are perfectly fine. Additionally, both vacuums are experiencing mapping issues, with the maps failing repeatedly. I’ve tried contactin...

The Viomi V5 vacuum I purchased in 2023 has been giving me constant trouble since I got it. It gets stuck on flat laminate flooring, moving back and forth in the same spot without making progress. Despite being right in front of the charging dock, it can't find it. It also gets caught on carpets. Th...

I’m extremely frustrated with my Viomi V5 vacuum. It has been consistently malfunctioning, including issues like losing its map, displaying stairs sensor errors, not functioning properly, failing to vacuum, and experiencing map displacement. I am tired of repeatedly resetting the device and mapping...

I recently started using my Viomi V5 Pro robot vacuum and encountered an error indicating "Open Water Pump" while testing the mopping feature. I repeatedly inserted and reinserted the water tank, but the error persists. I can't locate the water pump or resolve the issue. I took the vacuum to a serv...

On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck ...

I purchased the Viomi V5 Pro based on a recommendation. However, just two months after purchase, it began showing a persistent radar blockage error. I sent it to the service center, and after 20 days, they returned it stating they tested the unit and found no issues. However, as soon as I tried usi...

I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered several problems, such as mapping errors and inadequate cleaning performance. I took the vacuum to the authorized service center three times. During the first visit, they claimed ...

I bought the Viomi v5 Pro in February and haven't used it much since. The robot is supposed to be a smart device that can talk and take commands, but it unexpectedly displayed an error message about the mainboard getting wet. I contacted customer service, hoping to resolve the problem without incurr...

We bought the Viomi v5 Pro robotic vacuum five months ago, and ever since then, it has been a constant source of frustration because it cannot stay put, as it only cleans the living room before going back to its charging station. My purchase of the V5 Pro was, unfortunately, the worst decision I've ...

Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down almost every month, has been sent for warranty repairs over five times in a mere 1.5 years. Despite these efforts, it returns unchanged, continuously plagued with errors. I've requ...

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My Viomi S9 robot vacuum started having a fan issue just six months after I bought it. I sent it for repairs, and it just came back today. Another issue has arisen - the Home button is unresponsive and resetting is not an option. Pressing both the Power and Home buttons at the same time doesn't seem...

I purchased the Viomi V5 robot vacuum, paid the final installment to the seller, and when I tried to use it, it only spins in one direction and displays a laser error. I returned it to the company via courier, and they demanded 3250 TL for a broken wheel. They sent me unpleasant messages after I sai...

After doing a lot of research, I bought the Viomi V5 Pro robot vacuum last week. When the product came, I was happy to see how well made it was. But when I opened it up and set it up, I got a "laser distance sensor error" on a brand-new product. When I called customer service, they told me to do a r...

When I use my Xiaomi V5 robot vacuum for the first time, it doesn't make a map, but it does save it to my account. But functions like "start room" and "select area" don't work, and it keeps telling me to clean for mapping. I've tried to run it 3–4 times after cleaning it, but the device never gives ...

I bought a Xiaomi-Viomi v5 Pro robot vacuum in December 2022. It started giving constant offline errors after about a month, and today it got stuck while cleaning and kept spinning around in one place. I tried to stop it using the app and send it to the charging station, but the vacuum did not respo...