On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck on carpets and quickly drains its battery as a result.
I've returned it to the service center four times, but every time they send it back, they insist there's nothing wrong with the product. Hi Viomi service, I need your assistance with a certain issue. I expect my vacuum to be returned to me in proper working condition within a reasonable timeframe. I would like to request either a replacement of the vacuum or a full refund of my purchase.
I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De...
I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...
I bought a Viomi V5 Pro robot vacuum on August 1, 2023, but after only a few hours of use, the main wheel started to act up and the vacuum stopped working. On October 1, 2023, I took it to the service center, but they told me they couldn't fix it there and would have to send it back to the factory. ...
The Viomi V5 vacuum I purchased in 2023 has been giving me constant trouble since I got it. It gets stuck on flat laminate flooring, moving back and forth in the same spot without making progress. Despite being right in front of the charging dock, it can't find it. It also gets caught on carpets. Th...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
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