I recently started using my Viomi V5 Pro robot vacuum and encountered an error indicating "Open Water Pump" while testing the mopping feature. I repeatedly inserted and reinserted the water tank, but the error persists. I can't locate the water pump or resolve the issue.
I took the vacuum to a service center, but they quoted a 1500₺ fee for the repair. I am uncertain why such a high charge is applied for what appears to be an initial setup issue. I seek clarification on the reason for this fee and assistance in resolving the pump error.
I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...
I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contac...
I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed...
In 2022, I purchased a Viomi V3 Vacuum Cleaner Laser Sensor Smart Robot Vacuum. Recently, the device developed a sensor malfunction, so I sent it to the authorized service center for inspection. To my shock, I was informed that I would need to pay ₺5000 just to replace the laser sensor. Since this ...
About 1.5 months ago, my Roborock H7 vertical vacuum malfunctioned, and I sent it for service. After about a week, the service reported it fixed and returned it. However, after just a week of use, the vacuum began malfunctioning again in the same manner. We sent it back to the service. This time, ap...
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