Viomi, please send a technician to our home or guide me through a video call for a demo. As we were abroad, the machine has not been operated for two years, and now it is not cleaning properly and keeps repeating the same spot. P.A. Kishore, Plot No. 120, Road No. *, Vanasthali Hills, Vanasthalipuram, Hyderabad, TS. 9441268***.
I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered several problems, such as mapping errors and inadequate cleaning performance. I took the vacuum to the authorized service center three times. During the first visit, they claimed ...
After just 2 years of use, my Viomi V5 Pro robot vacuum started giving a radar error and stopped functioning properly. I took it to the Sunny authorized service in Karşıyaka, and they told me that a simple cleaning would resolve the issue. The vacuum stayed at the service center for 20 days, and I ...
I have been using my Xiaomi Mop 2 Pro robot vacuum for about one month, and it frequently displays a “positioning” error, failing to locate itself properly. The device wanders randomly around the rooms, cleaning without following a mapped route. I tried cleaning the sensors and the device as recomme...
I own a Viomi A9 cordless vacuum cleaner, and its motor jammed about two months ago. I first sent it to Evofone Antalya, where it was repaired in about three weeks. Unfortunately, just recently, the same motor problem occurred again, and this time I sent the unit to the Viomi service center in Izmir...
I have had to send my vacuum cleaner to your service center twice for the same reason. Upon its return, I discovered that the filter was missing. As there are currently no filters in stock, I am being asked to wait an unspecified amount of time. It is unacceptable that a product sent for repair is n...
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