I bought the Viomi S9 robot vacuum about four years ago, and I honestly regret every bit of it. The experience has been a complete disappointment. The app barely functions, especially on iPhone, and the vacuum itself is practically useless.
It can’t locate the charging dock, it won’t start cleaning when instructed, and it fails at something as simple as cleaning a single room. I try to start a job—it moves a couple of steps, then throws an error and returns to the dock without doing anything. Sometimes it won’t even detect a room or respond to manual commands.
After two hours of trying today, it’s still just wandering around aimlessly, completely ignoring the dock—even when it’s right in front of it. I’m on the verge of throwing it in the trash.
To make matters worse, this isn’t my only disappointment with Xiaomi/Viomi. I also had a Xiaomi phone whose motherboard died right after the warranty expired, a known issue I later learned was common. Still, I trusted the brand and bought other products like an air fryer and an air purifier, just to keep everything consistent in my home. But now I see that was a huge mistake.
I purchased the Viomi V2 Pro robot vacuum, and for the past 3 months, I haven’t been able to use it at all. The device automatically shuts itself off every time I try to operate it. I’ve tried resetting it and reconfiguring it from scratch. During setup, it begins mapping as expected—but then it tr...
I bought a Xiaomi-Viomi v5 Pro robot vacuum in December 2022. It started giving constant offline errors after about a month, and today it got stuck while cleaning and kept spinning around in one place. I tried to stop it using the app and send it to the charging station, but the vacuum did not respo...
I’ve been using the Viomi V5 Pro robot vacuum, and from the very beginning, I’ve experienced nothing but issues. Most recently, for the past month, I’ve been dealing with a major problem: after completing the mapping process and returning to the charging dock, the vacuum completely deletes the saved...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
I have a Viomi robot vacuum that continuously stays at 99% charge. Despite sending it for warranty repairs twice, I was told it was fixed each time, but I have not received any real solution. Each time I send it for service, it takes about three months to get it back, yet the problems persist. Initi...
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