I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function.
Now, more than 30 days have passed, and my vacuum is still not repaired. The only explanation I keep receiving is that they are “waiting for the part.” No timeline has been provided for when the part will arrive, nor have I been given any updates about the repair progress.
My product is still under warranty, and throughout this process, I have not been asked for any additional fees or documents. However, being left without a working device for over a month is completely unacceptable—especially since this is a daily-use household product.
I demand that Viomi either complete the repair immediately by supplying the required part without further delay, or replace my defective unit with a new one under warranty. Customers should not have to endure indefinite waiting periods without clear communication. I expect my issue to be resolved quickly and my rights as a consumer to be respected.
I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...
I bought a Viomi V5 Pro robot vacuum on August 1, 2023, but after only a few hours of use, the main wheel started to act up and the vacuum stopped working. On October 1, 2023, I took it to the service center, but they told me they couldn't fix it there and would have to send it back to the factory. ...
Comments