1

Viomi V5 Robot Vacuum "side brush stuck" error – No Response from Service

Afrasu
Afrasu
Viomi
October 14, 2024 3:59 PM81

I own two Viomi V5 robot vacuums, and both are having issues. One has a fan problem, while the other keeps giving a "side brush stuck" error, even though the brushes are perfectly fine. Additionally, both vacuums are experiencing mapping issues, with the maps failing repeatedly. I’ve tried contacting customer service multiple times, but no one ever answers the phone. This lack of support is incredibly frustrating, and I need these issues resolved immediately.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Viomi robot keeps erroring or won’t return to dock — how can I fix it?

30 Complaint

Viomi service says my fault — how can I dispute their diagnosis?

50 Complaint

Similar Complaints

Viomi V5 Pro Robot Vacuum Repeated Malfunctions and Lack of Support

Sebahat
Sebahat
Viomi
July 18, 2024 11:20 PM100

I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered...

1

Viomi S9 Robot Vacuum Always Faults

İrem
İrem
Viomi
August 29, 2023 10:26 PM223

Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down ...

Viomi S9 Robot Vacuum Always Faults
Viomi S9 Robot Vacuum Always Faults
Viomi S9 Robot Vacuum Always Faults
Viomi S9 Robot Vacuum Always Faults
+1

My Viomi V5 Still Doesn’t Work After Multiple Service Visits and Fake Repairs

Şeyma
Şeyma
Viomi
March 13, 2025 9:08 PM29

I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device ...