I bought a Xiaomi-Viomi v5 Pro robot vacuum in December 2022. It started giving constant offline errors after about a month, and today it got stuck while cleaning and kept spinning around in one place. I tried to stop it using the app and send it to the charging station, but the vacuum did not respond to my commands. Then, despite pressing the button on top multiple times to send it to the charging station and stop it, it continued to run and spin around. Now I'm just waiting for the battery to die. I am displeased with the product and would like a refund. I'm unhappy that the robot vacuum broke down so soon after I bought it. I've tried every possible troubleshooting method, but it's still not responding. I'm hoping to get this fixed as soon as possible and receive a refund for the product. Not recommended.
I purchased the Viomi V2 Pro robot vacuum, and for the past 3 months, I haven’t been able to use it at all. The device automatically shuts itself off every time I try to operate it. I’ve tried resetting it and reconfiguring it from scratch. During setup, it begins mapping as expected—but then it tr...
I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De...
I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...
On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck ...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
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