After just 2 years of use, my Viomi V5 Pro robot vacuum started giving a radar error and stopped functioning properly. I took it to the Sunny authorized service in Karşıyaka, and they told me that a simple cleaning would resolve the issue.
The vacuum stayed at the service center for 20 days, and I was charged ₺2000. When I finally brought it home and ran it, the same radar error popped up again shortly after use. Clearly, the issue was never properly fixed.
The service experience was also terrible—unresponsive and uninterested. I feel like my money was completely wasted, and I’m left with a vacuum that still doesn’t work.
This kind of neglect and lack of accountability is unacceptable from both Viomi and their authorized service centers. If a product fails after only 2 years, and the repair doesn’t even fix the core issue, then what exactly am I paying for?
I demand a full repair under warranty, a refund of the service fee, or a replacement unit. Viomi must take responsibility and deliver proper after-sales support—this is not how customers should be treated. Fix this now.
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...
I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contac...
I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered several problems, such as mapping errors and inadequate cleaning performance. I took the vacuum to the authorized service center three times. During the first visit, they claimed ...
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