Viagogo customer service isn’t responding, how can I escalate my complaint?

I purchased six tickets via Viagogo on 3 February for the India vs Pakistan T20 World Cup cricket match to be held on 15 February at the Premadasa Stadium in Colombo, Sri Lanka, and I paid a total of Rs. 199,053. Despite this significant amount and the importance of the match, my tickets have still ...

I am submitting this as a formal complaint regarding Sale No. 634613821 for Harry Styles at Johan Cruijff Arena (Amsterdam Arena), Amsterdam, Netherlands, sold on 28 January 2026 via Viagogo. After completing the sale, I discovered that your platform does not accept Georgian IBANs, which makes payou...

I am filing this complaint regarding Viagogo’s failure to process payment for a ticket sale that has been fully completed and confirmed on your platform. I sold two tickets for the event “Boiler Room Türkiye – Day 2” through Viagogo (Sale ID: 557599619) for a total amount of 7,200 TRY. The original ...

On October 27, we purchased 2 tickets on Viagogo for a Nikos Vertis concert scheduled in Istanbul on November 27, and we paid about $253 in total. Only one day before the concert, we were notified by a message from Viagogo that the event would not take place. Although the concert was canceled, we ...

I purchased tickets for the André Rieu concert on 13 December through Viagogo, and a few days ago I received an email saying that I could download my tickets. However, for the last two days I have not been able to access the Viagogo website at all, so I cannot log in or download my tickets. The conc...

On November 19, I purchased tickets through the Viagogo website for Tarkan’s January 23 concert, paying a total of $378. The payment was successfully processed, and my order was confirmed under number 629489188. However, I have not received the tickets by email, nor can I currently access the Viagog...

I purchased a ticket through Viagogo for the T**** Ç**** show scheduled to take place at the Kocaeli Congress Center on December 14, 2025. I completed the transaction under the name A*** K****** on October 15, 2025, paying a total of $293 by credit card. However, I am currently unable to access the...

I purchased two tickets through Viagogo for the Tarkan concert scheduled for January 31, 2016. I paid a total of $2,626 by credit card. Just one minute after completing the purchase, I realized that I had bought the tickets by mistake, so I immediately requested a cancellation and refund through the...

I am writing regarding my purchase on Viagogo for the David Bisbal concert in Sevilla on 22.11.2025. On 31.05.2025, I bought tickets through your platform for a total of €502, choosing more expensive seats. However, I received cheaper tickets in the wrong seats compared with what I paid for and expe...

I purchased a ticket through Viagogo for the Yıldız Tilbe concert scheduled to take place on July 18, 2025, at Bodrum Antique Theater. The event was canceled because the government banned all such events, meaning the cancellation had nothing to do with me. Despite this, I still have not received a r...

On November 19, 2025, at 11:00 a.m., I made a purchase through the Viagogo website for a Tarkan concert. I completed a payment of $1,945 under transaction number 629489766. A few hours after the payment, my ticket was canceled by the system, but even though 9 days have passed, no refund has been iss...

On November 24, 2025, at around 7:00 p.m., I purchased a concert ticket through Viagogo for the K**** A*** performance at Ankara Congressium. The total amount I paid was $107, and my order number is 629893550. However, despite the time that has passed, I still have not received my tickets in any for...

On September 16, 2025, I purchased a ticket for the Galatasaray–Bodo Glimt match through Viagogo for €270, paying by credit card. However, since I could no longer attend the game, I decided to resell the ticket through Viagogo, as the platform explicitly allows during the purchase process. Even tho...

On October 7, 2025, I purchased a ticket for the Robbie Williams concert in Istanbul through Viagogo, paying a total of ₺21,174.71 (Order No: 624873762). However, the concert was canceled, and I still haven’t received a refund for my ticket. What makes the situation worse is that Viagogo only provi...

I purchased a ticket for C Y*****’s stand-up show titled cmxxıv through the Viagogo website, paying a total of ₺42,238.43 (Order No: 62646638). Immediately after completing the purchase — on the same day — I requested a cancellation and refund. However, when I contacted Viagogo customer service, the...

I purchased a ticket for the M***** O**** DJ event held on September 24 through Viagogo. In August, I listed and sold that same ticket on the Viagogo platform. However, even after two months, I still haven’t received the ₺5,000 payment for the sale. The reference code for my transaction is 622424373...

On 23.09.2025, at around 22:45, a purchase of ₺10,067.84 was made through Viagogo using my Enpara credit card without my knowledge or consent. I have never shared my card details with anyone, yet this transaction was carried out entirely without my involvement. As soon as I noticed, I contacted my b...

On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets...

On 22.08.2025, I purchased two tickets through Viagogo for the Coldplay concert at Wembley Stadium in England, paying a total of $904.60. At the time of purchase, the site clearly stated that tickets would be delivered no later than the day of the concert and that a refund was guaranteed if they wer...

On 25.08.2025, two tickets for the Gençlerbirliği–Fenerbahçe football match were purchased through Viagogo without my knowledge or consent. A total of ₺70,000 was charged to my İş Bankası credit card. I received no confirmation SMS, email, or approval notification from either my bank or Viagogo rega...

Around 10 June, I sold my standing category ticket for Dua Lipa’s concert in Milan through Viagogo. I personally attended the concert with my own ticket without any problems. However, Viagogo later claimed that the buyer of my resold ticket could not enter the event and, without providing me with an...

I purchased a Jennifer Lopez Istanbul concert ticket from Viagogo for the originally announced date of July 4, 2025. However, the concert organizers later officially announced that the event would take place on August 5, 2025. This means the ticket I purchased is for a date that does not exist, maki...

I urgently need Viagogo to contact me because I still haven’t received a refund for a ticket I canceled. I wasn’t able to attend the match, so I followed the proper steps and canceled the ticket in time. I even submitted a refund request form, and my reference number is 5627***83. Despite doing ever...

I traveled over 6,000 miles from Turkey to Singapore to attend the Lady Gaga concert—a once-in-a-lifetime experience for me. I trusted Viagogo and paid SGD 1,233.99 for two seats in PB4, Row 1, expecting front-row placement as shown on the seating map. On the day of the concert, I was shocked to rec...